Senior Business Process Analyst

Dale Workforce Solutions; Philadelphia (Philadelphia County); Remote; USD 90,000 - 120,000; Part time

Job summary

Healthcare industry is seeking a Senior Project Business Analyst to lead discovery sessions, map current-state processes, and define future-state improvements that boost operational efficiency. You will partner with executives, SMEs, and cross-functional teams to document requirements and deliver actionable recommendations.

The role emphasizes business operations over technical implementation, with a 6-month contract and potential extensions.

Qualifications

• Bachelor's degree in a related field and applicable credentials.
• 5+ years in Business Analysis or Process Improvement roles.
• Experience leading multiple complex improvement projects.
• Strong track record facilitating meetings with executives and SMEs.
• Proven ability to define problems, analyze current-state ops, and recommend solutions.
• Experience creating process maps, workflows, and swim lanes (Visio).

Responsibilities

• Lead discovery sessions with stakeholders to identify problems and opportunities.
• Facilitate workshops with executives, owners, SMEs, and cross-functional teams to gather requirements.
• Analyze current-state processes, document gaps, bottlenecks, and risks.
• Define future-state processes and operational improvements aligned with objectives.
• Produce process documentation: maps, workflows, swim lanes, BRDs, gaps, and DoD.
• Present findings and progress to steering committees and leadership.
• Track remediation and ensure implementation of recommendations.
• Collaborate with PMs and leaders to prioritize initiatives and maintain momentum.
• Support research administration and compliance workflows as needed.
• Ensure documentation accuracy and alignment with business goals.

Skills

Facilitation

Stakeholder management

Process mapping

Gap analysis

Requirements gathering

Executive communication

Education

Bachelor's degree in Business Administration/Operations/Healthcare Admin

Tools

Microsoft Visio

Job description

Title: Senior Project Business Analyst
Company: Healthcare industry
Location: Remote, but must be located near Philadelphia, PA
Job Type: 6-month contract, open to extensions
Position Summary
We are seeking a Business Process Analyst to lead business process discovery, analysis, and improvement initiatives across a diverse portfolio of operational projects. This role partners closely with executive sponsors, business leaders, subject matter experts (SMEs), and cross-functional project teams to identify business challenges, document current-state processes, define future-state solutions, and deliver actionable recommendations that improve operational efficiency and effectiveness.
The ideal candidate is an experienced business analyst with strong facilitation skills who excels at guiding stakeholders through discovery sessions, conducting gap analyses, mapping complex workflows, and developing process improvement recommendations. This is a highly collaborative role focused on business operations rather than technical system implementation.
Key Responsibilities

• Lead discovery sessions with business stakeholders to identify business problems, operational challenges, and opportunities for process improvement.
• Facilitate workshops and meetings with executive sponsors, project owners, SMEs, functional leaders, and cross-functional teams to gather requirements and build consensus.
• Analyze existing business processes to document current-state workflows and identify process gaps, bottlenecks, risks, and inefficiencies.
• Partner with stakeholders to define future-state business processes and operational improvements aligned with organizational objectives.
• Develop comprehensive process documentation, including:
• Process maps
• Workflow diagrams
• Swim lane diagrams (Visio)
• Business requirements documentation
• Gap analyses
• Process improvement recommendations
• Definition of Done documentation
• Conduct business process assessments and recommend operational improvements that support organizational strategy.
• Manage multiple concurrent projects with varying levels of complexity and numerous stakeholder groups.
• Present findings, recommendations, and project updates to steering committees and executive leadership.
• Participate in monthly steering committee meetings and communicate project status, risks, dependencies, and remediation efforts.
• Track improvement initiatives through remediation and implementation to ensure recommendations are successfully executed.
• Collaborate with project managers and business leaders to prioritize initiatives and maintain project momentum.
• Support initiatives involving research administration processes, grant administration, agreements management, compliance, research operations, and other operational workflows that enable research projects.
• Ensure documentation is complete, accurate, and aligned with business objectives.
  

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field.
• 5+ years of experience as a Business Analyst, Business Process Analyst, Process Improvement Analyst, or similar role.
• Demonstrated experience leading multiple complex business process improvement projects simultaneously.
• Strong experience facilitating meetings and workshops with executive leadership, SMEs, business owners, and cross-functional teams.
• Proven ability to define business problems, assess current-state operations, and develop future-state process recommendations.
• Experience conducting:
• Business process analysis
• Gap analysis
• Workflow analysis
• Process documentation
• Requirements gathering
• Experience creating process maps, workflow diagrams, and swim lane diagrams using Microsoft Visio.
• Excellent written and verbal communication skills, including executive-level presentations.
• Strong analytical, organizational, and problem-solving skills.