Business Analyst

1199SEIU Benefit and Pension Funds; New York (NY); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

1199SEIU Benefit and Pension Funds in New York, NY is seeking a competent Business Analyst to support funds systems and CRM-enabled processes. You will gather requirements, map workflows, and create manuals while collaborating with cross-functional teams.

The role involves training on system processes, preparing ad hoc reports, and ensuring effective communication with stakeholders. A CS/BA background and BI tool familiarity are preferred.

Competenze

• Bachelor’s degree in a computer science related field or equivalent.
• Minimum of two (2) years of Business Analyst experience including gathering and composing business requirements documents.
• Experience with web-based applications and CRM technology with knowledge of Business Intelligence tools e.g., QlikView.
• Intermediate level of Microsoft Office/Suite applications (Excel, Access, Word, PowerPoint, Outlook, etc.). Advanced level in Excel and Access applications preferred.
• Excellent interpersonal and communication skills - oral, written and listening.
• Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services.
• Knowledge of Business Intelligence tools e.g., QlikView desirable.
• Knowledge of SQL is desirable
• Understanding of conditional logic to compose data queries, analysis and reports, and gain a thorough understanding of data output and potential business implications.

Mansioni

• Test new builds, programming changes, design modifications, and changes to database structure for funds systems/applications.
• Create process flows that map current procedures and workflows.
• Create and update workflow and procedure manuals.
• Provide technical training and on-going support for system processes and policy-based procedures.
• Attend meetings and daily communication sessions to keep abreast of project objectives, process workflows and progress of business concepts.
• Assist in maintaining and tracking the progress of the team’s work in an enterprise application.
• Provide backup to the Senior Manager, Business Analyst and support for outstanding projects.
• Design and compile ad hoc reports based upon the emerging needs of the business.
• Work with Child Care Fund (CCF) and Child Care Corporation (CCC) team members and SSD staff to provide guidance and support on related tasks.
• Establish and maintain effective working relationships with employees, Funds, and vendors.
• Communicate effectively and collaboratively with internal staff, leadership, and external customers in a professional manner.
• Perform special projects and assignments as directed by management.

Conoscenze

Business Analysis

Requirements gathering

CRM systems

Web-based applications

Interpersonal communication

Excel

QlikView

SQL

Formazione

Bachelor’s Degree in Computer Science or related field

Strumenti

Azure DevOps Services

Microsoft Dynamics

Salesforce CRM

Descrizione del lavoro

Responsibilities

• Test new builds, programming changes, design modifications, and changes to database structure for funds systems/applications.
• Create process flows that map current procedures and workflows.
• Create and update workflow and procedure manuals.
• Provide technical training and on-going support for system processes and policy-based procedures.
• Attend meetings and daily communication sessions to keep abreast of project objectives, process workflows and progress of business concepts.
• Assist in maintaining and tracking the progress of the team’s work in an enterprise application.
• Provide backup to the Senior Manager, Business Analyst and support for outstanding projects.
• Design and compile ad hoc reports based upon the emerging needs of the business.
• Work with Child Care Fund (CCF) and Child Care Corporation (CCC) team members and SSD staff to provide guidance and support on related tasks.
• Establish and maintain effective working relationships with employees, Funds, and vendors.
• Communicate effectively and collaboratively with internal staff, leadership, and external customers in a professional manner.
• Perform special projects and assignments as directed by management.

Qualifications

• Bachelor’s Degree in a Computer Science related field or equivalent combination of education and experience.
• Minimum of two (2) years of Business Analyst experience including gathering and composing business requirements documents preferred.
• Experience with web-based applications and CRM technology with knowledge of Business Intelligence tools e.g., QlikView desired.
• Intermediate level of Microsoft Office/Suite applications (Excel, Access, Word, PowerPoint, Outlook, etc.). Advanced level in Excel and Access applications preferred.
• Excellent interpersonal and communication skills - oral, written and listening.
• Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services.
• Knowledge of Business Intelligence tools e.g., QlikView desirable.
• Knowledge of SQL is desirable
• Understanding of conditional logic to compose data queries, analysis and reports, and gain a thorough understanding of data output and potential business implications.