Business Analyst

1199 Seiu National Benefit Fund; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

1199SEIU Child Care Fund is seeking a full-time Business Analyst to test and refine funds systems, map workflows, and document processes. You’ll train staff, support project teams, and generate ad hoc reports to align with business objectives.

The ideal candidate has a degree in computer science or related field and 2+ years in business analysis, with CRM, BI tools, SQL, and strong Excel skills. Hybrid work arrangement and cross-team collaboration are expected.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• At least 2 years of Business Analyst experience with requirements gathering.
• Experience with web-based applications and CRM technology; knowledge of BI tools like QlikView.
• Strong Excel/Office skills and knowledge of data queries.

Responsibilities

• Test new builds and changes to funds systems/applications.
• Create process maps and workflows.
• Update workflow and procedure manuals.
• Provide training and ongoing support for system processes.
• Attend meetings to align with project objectives.
• Help track team progress in an enterprise application.
• Support Senior Manager and ongoing projects.
• Design and compile ad hoc reports.
• Collaborate with CCF, CCC, SSD teams on tasks.
• Establish relationships with employees, Funds, and vendors.
• Communicate professionally with internal and external stakeholders.
• Perform special projects as directed.

Skills

Business Analysis

Communication

CRM knowledge

SQL knowledge

Education

Bachelor's Degree in Computer Science or related field

Tools

QlikView

Microsoft Dynamics

Salesforce CRM

Azure DevOps Services

Excel

Job description

Employment Type: Full time

Position Status: Permanent

Workplace Arrangement: Hybrid

Fund: 1199SEIU Child Care Fund

Job Classification: Exempt

Responsibilities

• Test new builds, programming changes, design modifications, and changes to database structure for funds systems/applications.
• Create process flows that map current procedures and workflows.
• Create and update workflow and procedure manuals.
• Provide technical training and on-going support for system processes and policy-based procedures.
• Attend meetings and daily communication sessions to keep abreast of project objectives, process workflows and progress of business concepts.
• Assist in maintaining and tracking the progress of the team's work in an enterprise application.
• Provide backup to the Senior Manager, Business Analyst and support for outstanding projects.
• Design and compile ad hoc reports based upon the emerging needs of the business.
• Work with Child Care Fund (CCF) and Child Care Corporation (CCC) team members and SSD staff to provide guidance and support on related tasks.
• Establish and maintain effective working relationships with employees, Funds, and vendors.
• Communicate effectively and collaboratively with internal staff, leadership, and external customers in a professional manner.
• Perform special projects and assignments as directed by management.

Qualifications

• Bachelor's Degree in a Computer Science related field or equivalent combination of education and experience.
• Minimum of two (2) years of Business Analyst experience including gathering and composing business requirements documents preferred.
• Experience with web-based applications and CRM technology with knowledge of Business Intelligence tools e.g., QlikView desired.
• Intermediate level of Microsoft Office/Suite applications (Excel, Access, Word, PowerPoint, Outlook, etc.). Advanced level in Excel and Access applications preferred.
• Excellent interpersonal and communication skills - oral, written and listening.
• Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services.
• Knowledge of Business Intelligence tools e.g., QlikView desirable.
• Knowledge of SQL is desirable
• Understanding of conditional logic to compose data queries, analysis and reports, and gain a thorough understanding of data output and potential business implications.