Business & Patient Experience Lead

Sonrava Health; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

PTO

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a health services leader to oversee patient experience, operations, and local marketing efforts. The role emphasizes collaboration with providers and office staff to prioritize tasks and drive performance.

The position requires strong leadership, customer service, and organizational skills, with occasional travel for training and inspections. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• At least 2 years of leadership/management experience, dental experience preferred.
• Strong communication and customer service skills to deliver an exceptional experience.
• Proven leadership abilities, relationship-building, and team-motivation.
• Excellent multi-tasking and organizational skills.

Responsibilities

• Deliver exceptional patient experience by addressing concerns and educating treatment options.
• Review business results and create plans to improve performance.
• Collaborate with providers and staff to align priorities and work assignments.
• Lead local marketing initiatives to drive brand awareness and patient growth.
• Ensure compliance with health and safety regulations.
• Travel for training and to perform job functions.

Skills

Leadership/management

Communication

Customer service

Relationship building

Team motivation

Multitasking

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

Western Dental Services, Inc. is seeking a health services leader to oversee patient experience, operations, and local marketing efforts. The role emphasizes collaboration with providers and office staff to prioritize tasks and drive performance.

The position requires strong leadership, customer service, and organizational skills, with occasional travel for training and inspections. Equal opportunity employer.