Business Operations Specialist (B2B Escalation)

Ektello; Plano (TX); On-site; USD 63,000 - 69,000; Full time

Job summary

Ektello is seeking a Business Operations Specialist (B2B Escalation) for a 12-month contract in Plano, TX, onsite. The role focuses on operations support, vendor relationships, and acting as a business analyst for non-IT projects.

It requires 5+ years of admin and PM experience and strong MS Excel skills. The candidate will develop and improve B2B service processes, create dashboards for stakeholders, and support senior leadership with status reporting and project metrics.

Qualifications

• 5+ years of related administrative and project management experience.
• BA/BS in Business, Finance, or a related field is preferred.
• Must have experience with Microsoft Office Suite and project management skills.

Responsibilities

• B2B CARE Department Operations Support and business planning support.
• Project support including status tracking, documentation, and detail updates.
• Cross-departmental collaboration to provide B2B customer satisfaction.
• Develop B2B dashboards for internal and external stakeholders.
• Reporting preparation for Senior leaderships and Global HQ office.
• Developing and improving B2B service processes with B2B customers’ expectations.

Skills

MS Excel

Escalations management

Microsoft Office Suite

Education

BA/BS in Business, Finance, or related field

Tools

Microsoft Excel

MS Office Suite

Job description

Title: Business Operations Specialist (B2B Escalation)Client: Global leader in Technology/ ElectronicsDuration: 12 months contract with HIGH chance for extension or direct employmentWork Location: Plano, TX (Fully onsite)Pay rate: $46-50.88/hr w2 + Benefits optionsTop required Skills/ExperienceMS Excel – Intermediate to advanced (VLOOKUP, Pivot Table, and Filter)Escalations management (Customer Focused)5 years of relevant experienceSummary:The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.Role & Responsibilities:B2B CARE Department Operations Support and business planning supportProject support including status tracking, documentation, and detail updatesCross-departmental collaboration to provide B2B customer satisfactionDevelop B2B dashboards for internal and external stakeholdersReporting preparation (Supporting role) for Senior leaderships and Global HQ officeDeveloping and improving B2B service process along with B2B customers’ expectationStrategical thinking and collaborative preparation for team’s targetsDay-to-day operational supportsMinimum Qualifications5+ years of related administrative and project management experienceBA/BS in Business, Finance, or a related field is preferredMust have experience with Microsoft Standard Office SuiteMust have demonstrated project and program management skillsProven experience successfully planning and executing large projects and/or eventsAbility to create effective relationships, influence and collaborate internally and externally at all organizational levels#LI-MK1