Business Operations Specialist

Yochana; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT services company in the United States is seeking an experienced BizOps Engineer to maintain and administer their BMC Discovery infrastructure, predominantly Linux-based. This role involves providing technical leadership, troubleshooting network issues, and implementing best practices for system operations. Candidates should have a BS degree in Computer Science or equivalent experience, with strong expertise in Linux and BMC Discovery administration.

Qualifications

• Experienced in Linux and/or Unix system administration.
• Ability to work across development, operations, and product teams.
• Experience with deployment/configuration management and CI/CD tools.

Responsibilities

• Maintain the current BMC Discovery infrastructure.
• Administer the BMC Discovery Software for Configuration Management.
• Engage in and improve the lifecycle of services.

Skills

Linux operating systems

BMC Discovery administration

Scripting (Bash, Python, Perl, PowerShell)

Networking at scale

Monitoring tools (Splunk, Dynatrace, etc.)

Security mindset

Agile methodologies

Education

BS degree in Computer Science or equivalent experience

Tools

Chef

Jenkins

Ansible

ServiceNow

Job description

Overview

The Configuration Management Inventory BizOps team is looking for a BizOps Engineer who is experienced in Linux and/or Unix system administration, with ideal experience administering the BMC Discovery application.

In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based.

Responsibilities

• Maintain the current BMC Discovery infrastructure which is dominantly Linux based.
• Provide technical leadership and support to a distributed team managing globally distributed infrastructure.
• Configure, deploy, and administer Linux-based systems across multiple environments.
• Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists.
• Troubleshoot Network Connectivity and/or Credential issues such as SSH to Linux/Unix platforms, WMI Query and PowerShell to Windows, API connections to cloud providers (AWS, Azure, GCP), etc.
• Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance.
• Monitor and respond to system alerts and failures.
• Develop plans to improve quality for projects that impact the platform.
• Ensure platform procedures are developed with best practices and standards and are well documented.
• Help to innovate on new methodologies to improve Business Operations.
• Coach junior level employees on Business Operations best practices.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Scale systems sustainably through automation and drive changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving during production events to optimize mean time to recovery.

Qualifications

• BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years).
• Systematic problem-solving approach, strong communication skills, and a sense of ownership and drive.
• Experience dealing with multiple stakeholders and making decisions with urgency.
• Appetite for change and pushing the boundaries of automation.
• Security-first and customer-first mindsets.
• A Can-Do attitude and passion for improving processes and automation.
• Ability to work across development, operations, and product teams.
• Extensive experience with Linux operating systems (CentOS, RHEL, OEL, Ubuntu).
• Experience with BMC Discovery administration (ideal).
• SNMP walk and MIB-tree experience (a plus).
• ITIL basics and change control principles (ideal).
• Experience with ITSM tools such as Remedy, ServiceNow (ideal).
• CMDB experience (ideal).
• Certifications such as CompTIA Security+ and RHCE (ideal).
• Experience with deployment/configuration management and CI/CD and release tools (Chef, Jenkins, Ansible, Puppet, XLR, Octopus, Satellite, Flow).
• Scripting experience (Bash, Python, Perl, PowerShell).
• Understanding of Windows Server 2012+ and domains.
• Understanding of software and package inventory basics; Apache/middleware and Java runtimes experience.
• Understanding of security architecture designs; SSL/TLS and certificates.
• Git and source code management understanding.
• Networking at scale; Agile methodologies.
• Experience with monitoring tools (Splunk, Dynatrace, AppDynamics, Nagios, Zabbix).
• Understanding of cloud methodologies and services, particularly AWS and Azure.
• Remote server diagnostics and troubleshooting; patch/lifecycle management of Linux and Windows endpoints.
• RHCE certification (preferred).
• Preferred: BMC Discovery Certification; 5+ years’ experience in BMC Discovery platform, architecture & attribute management.

Seniority

• Executive

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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