Business Operations Specialist

Uptime Institute; New York (NY); On-site; GBP 42,000 - 62,000; Full time

Job summary

Uptime Institute seeks a Business Operations Specialist to provide operations support to the Global Sales Team. The role involves preparing quotes and proposals, coordinating with sales and technical teams, and maintaining proposal-related documentation to help drive revenue generation.

Ideal candidates have 3+ years in sales support, strong CRM and CPQ experience, and excellent communication and organizational skills. Proactive, detail-oriented, and able to multitask across stakeholders.

Qualifications

• 3+ years in an office sales support/administrative role supporting sales team, providing customer quotes and proposals.
• Familiarity with Salesforce.com or comparable CRM System: objects, data quality, custom workflows, reporting, and dashboard tools.
• Experience with Salesforce CPQ or comparable tool.
• Exceptional attention to detail.
• Experience with Microsoft Office.
• Ability to coordinate with multiple stakeholders.
• Ability to multitask.
• A motivation to learn about, and work with, new and emerging industries and markets.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Must have a proactive approach to work, the ability to think outside of the box, the flexibility to work with individuals at all levels, and the ability to deliver results that ultimately lead to revenue generation.

Responsibilities

• Prepare sales quotes, proposals, work orders, and related agreements, on a timely basis, in response to sales opportunities.
• Review proposal requests and related client specifications to determine proposal scope.
• Price sales quotes and proposals according to company guidelines and technical parameters.
• Coordinate with Global Sales team to understand client requirements.
• Collaborate with Technical team to ensure scope is aligned with company products and capabilities.
• Support Sales Operations Team in process and systems improvement.
• Support training of new sales representatives.
• Assist with completion and maintenance of operational tracking reports and proposal-related documentation.

Skills

Sales support

Attention to detail

Verbal & written communication

Time management

Organizational skills

Multitasking

Stakeholder coordination

Proactive mindset

Tools

Salesforce.com

Salesforce CPQ

Microsoft Office

Job description

Uptime Institute is the Global Digital Infrastructure Authority. With over 4,000 awards issued in over 122 countries around the globe, and over 1,100 currently active projects in 80+ countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency.

For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime's Tier Standard is the IT industry's most trusted and adopted global standard for the design, construction, and operation of data centers. Offerings include the organization's Tier Standard and Certifications, Management & Operations reviews and assessments including SCIRA-FSI financial sector risk assessment, the Sustainability Assessment, and a broad range of additional risk management, performance, availability, and related offerings.

Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and full-time Uptime professionals based in over thirty-four countries around the world. For more information, please visit www.uptimeinstitute.com.

Uptime Institute seeks a Business Operations Specialist. The Business Operations Specialist is responsible for operations support to the Global Sales Team. Uptime Institute provides consulting services to corporations and government agencies with critical uptime needs of their data centers. Our clients include world-wide leaders from industries such as banking, insurance, healthcare, government, technology, shipping, airlines and railways, telecommunications, aeronautics, retail, and IT outsourcing.

Duties and Responsibilities:

• Prepare sales quotes, proposals, work orders, and related agreements, on a timely basis, in response to sales opportunities
• Review proposal requests and related client specifications to determine proposal scope
• Price sales quotes and proposals according to company guidelines and technical parameters
• Coordinate with Global Sales team to understand client requirements
• Collaborate with Technical team to ensure scope is aligned with company products and capabilities
• Support Sales Operations Team in process and systems improvement
• Support training of new sales representatives
• Assist with completion and maintenance of operational tracking reports and proposal-related documentation (i.e., scopes of work, supplements, terms, etc.)
• Additional tasks as needed to support the proposal team

Required Qualifications:

• 3+years' experience in an office sales support/administrative role supporting sales team, providing customer quotes and proposals
• Familiarity with Salesforce.com or comparable CRM System: objects, data quality, custom workflows, reporting, and dashboard tools
• Experience with Salesforce CPQ or comparable tool
• Exceptional attention to detail
• Experience with Microsoft Office
• Ability to coordinate with multiple stakeholders
• Ability to multitask
• A motivation to learn about, and work with, new and emerging industries and markets
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Must have a proactive approach to work, the ability to think outside of the box, the flexibility to work with individuals at all levels, and the ability to deliver results that ultimately lead to revenue generation