Business Operations Specialist

mPower, Inc.; Bethesda (MD); On-site; USD 70,000 - 75,000; Full time

Job summary

mPower, Inc. is seeking a Business Operations Specialist to support communications, employee engagement, operations, and quality initiatives.

You will collaborate across teams, manage events, and drive process improvements in a dynamic, collaborative environment. Ideal candidates have a bachelor’s degree, 3–6 years in operations or related fields, strong written and verbal communication, and proficiency with Microsoft Office and Canva.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-6 years of professional experience in business operations, communications, marketing, employee engagement, event planning, or a related field.
• Exceptional written and verbal communication skills.
• Strong organizational and project coordination skills.
• Proficiency with Microsoft Office, including PowerPoint.
• Experience with Canva or similar graphic design tools.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Communications & Marketing: Develop and coordinate internal and external communications, newsletters, social media content, website updates, presentations, and marketing materials.
• Design engaging graphics and communications using Canva or similar design tools.
• Maintain a consistent and professional company brand across all communications.

Skills

Communication skills

Organizational skills

Project coordination

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

PowerPoint

Canva

Job description

The Business Operations Specialist plays an important role in helping mPower operate efficiently while creating an engaging experience for our employees, customers, and partners. This position works across multiple areas of the business – including communications, employee engagement, operations, quality initiatives, events, and special projects – to help move priorities forward and support the continued growth of the company. This is an excellent opportunity for an organized, creative, and motivated professional who enjoys variety, takes initiative, and thrives in a collaborative environment. No two days are exactly alike, making this an ideal role for someone who enjoys learning, building relationships, and contributing wherever needed.

Job Responsibilities

Communications & Marketing

• Develop and coordinate internal and external communications, including company announcements, newsletters, social media content, website updates, presentations, and marketing materials.
• Design engaging graphics and communications using Canva or similar design tools.
• Help maintain a consistent and professional company brand across all communications.

Employee Engagement & Community Impact

• Coordinate employee engagement programs, recognition initiatives, company meetings, luncheons, and special events.
• Support Community Impact initiatives, volunteer activities, and employee giving opportunities.
• Help create meaningful experiences that strengthen collaboration, engagement, and company culture.

Business Operations

• Coordinate facilities-related activities, office supplies, vendors, and meeting logistics.
• Maintain the company calendar of internal events and key organizational activities.
• Support operational initiatives and assist with special projects that improve the effectiveness of the organization.

Quality Support

• Support ISO and CMMI initiatives by coordinating activities, documentation, audit preparation, and follow-up.
• Partner with the Quality Management Representative and process owners to help support quality objectives.

Executive & Strategic Support

• Research topics, draft communications, develop presentations, and coordinate cross-functional initiatives.
• Track action items, follow up with stakeholders, and assist leadership with strategic projects and business initiatives.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Three to six years of professional experience in business operations, communications, marketing, employee engagement, event planning, or a related field.
• Exceptional written and verbal communication skills.
• Strong organizational and project coordination skills.
• Proficiency with Microsoft Office, including PowerPoint.
• Experience with Canva or similar graphic design tools.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Experience coordinating events, communications, or employee engagement activities is preferred.
• Familiarity with social media platforms and website content management is preferred.
• Experience supporting ISO, CMMI, or other quality initiatives is a plus.

$70,000 - $75,000 a year

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.