Director of Operations & Communications

Power Digital Marketing; United States; On-site; USD 130,000 - 180,000; Full time

Job summary

Power Digital is seeking a Director of Operations and Communications to sit at the nexus of leadership, department heads, and frontline teams. You will translate high-level decisions into actionable steps, own the communications strategy, and oversee the platform where updates are visible to all stakeholders.

You will also map bottlenecks, drive improvements, and lead change management initiatives with a focus on accountability.

Qualifications

• Must have 4–5 years in an operations role with a track record of improving processes in a complex organization.
• Experience owning the communication strategy for an organization is required.
• Strong problem-solving and proactive, collaborative mindset.

Responsibilities

• Create and maintain an internal Power Communications platform for stakeholder resources.
• Own internal communications, governance of the communication waterfall, and quarterly milestones.
• Lead project management for company initiatives with clear deadlines and accountability.
• Coordinate leadership onsite/offsite meetings and maintain streamlined processes.
• Leverage AI technologies to optimize business processes and integrate with nova ecosystem.

Skills

Operations experience

Communication strategy

Growth mindset

Change management

Relationship skills

Public speaking

Job description

Who We Are:

Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.

For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work.

As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.

At Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.

We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

As a Director of Operations and Communications, you will sit at the center point of the company, moving between conversations with leadership, department heads, and frontline teams, translating high-level decisions into clear next steps while keeping a careful line between what's ready to share and what's still confidential. You will own the communication strategy, waterfall, and the platform where updates and initiatives are readily visible for the team. Days may be spent building and refining communications for a rollout, producing toolkits and ensuring proper change management sequencing, or following up with the people accountable for action items, flagging what's falling behind, and gently but firmly keeping deadlines on track. Alongside this, you’ll carry operational responsibilities: looking at a process that's causing friction, mapping out where it breaks down, and sketching a more effective and efficient way forward. You'll work with stakeholders, source feedback, lead meetings and on-sites, and strategize, making your people skills critical to success.

Key Responsibilities:

• Create & maintain an internal Power Communications platform to disseminate communication + appropriate resources to each stakeholder
  • Work with a dedicated nova engineer to maintain + innovate the platform
• Own all internal company communications, both company-wide and to senior leadership; owning the communication waterfall and strategy
  • Police timeline of company rollouts + strategy
  • Facilitate the agenda for all company scums, lead the meeting, & disseminate information to the team following
  • Facilitate quarterly company kickoff meeting agenda, deck creation, share screen & disseminate information to the team following
  • Assist with CEO’s monthly company memo + distribution
  • Create the Power Insider quarterly newsletter
  • Work with the internal marketing team on external company communications
  • Support HR team with crisis communications
• Own task management & accountability company-wide
  • Project manage company initiatives that require action by a deadline from distribution to completion
  • Track progress, share updates with leaders, and hold team members accountable for each task to completion
• Coordinate and lead bi-annual leadership onsite/offsite meetings, from planning to post-onsite measurement
• Own the consolidation and maintenance of company processes
  • Identify bottlenecks, inefficiencies, and redundancies
  • Work with stakeholders and source feedback to understand needs and friction points
  • Resolve process kinks and drive improvements
  • Ensure processes are maintained & up-to-date on a quarterly basis
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's nova ecosystem as it relates to your department

Role Requirements:

• 4-5 years in an Operations role with a proven track record of driving process improvements with a complex organization
• Background or experience in company communications with hands-on experience owning the communication strategy for an organization
• Growth mindset and problem-solving skills
• Understanding of change management best practices
• Strong relationship skills
• Strong speaking skills and articulation

Key Performance Indicators (KPIs)

• 100% accuracy of Power Communication Portal maintenance & distribution to all appropriate stakeholders in a timely manner - maintained on a weekly basis
• 100% completion rate of mandated company initiatives
• 1 closed operations project per quarter to drive meaningful improvements in our operations, approved by manager as most important project of the quarter

Most Important Things (MITs)

• Strategic distribution of company communications + resources to all appropriate stakeholders in an effective, timely cadence, and accountability with task completion
• Operational excellence - resource management, consolidation, storage, and optimization of all company processes.
• Strong completion across all mandated company initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.