Business Analyst 3

ACS Professional Staffing; Vancouver (WA); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Paid holidays

PTO

Sick Leave

EAP

Medical insurance

Dental

Vision

401k with match

Life/AD&D

Long-Term Disability

Calm App

LifeBalance Discount Program

Job summary

ACS Professional Staffing is seeking a Business Analyst 3 to work on-site in Vancouver, WA. The role focuses on gathering and analyzing information, mapping current and future state processes, and guiding stakeholders through solution options to improve operations.

The analyst will perform data and workflow analysis, support organizational strategy, and collaborate with SMEs and project teams to document requirements and facilitate effective change.

Qualifications

• Associate or Bachelor's degree in a related field is preferred.
• Experience in business analysis with IT projects is a plus.
• Knowledge of Agile, Scrum, and Kanban methodologies is beneficial.

Responsibilities

• Facilitate large teams in problem solving using Agile/Scrum/Kanban or similar methods.
• Gather and analyze end-user requirements and map current and future state processes.
• Develop requirements documentation, use cases, user stories, and test plans.
• Collaborate with SMEs and stakeholders to identify process improvements.

Job description

Location: Vancouver, Washington Type: Contract Job #8815 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Business Analyst 3 will provide business analysis support and guide business stakeholders and facilitate the gathering and analysis of information using standard tools and approaches to help clarify business operations and functions, perform gap analyses, document and map current and future states, identify solution alternatives, evaluate those alternatives, and define processes. In addition, this role concentrates on collecting and analyzing data, analyzing workflows, and developing process analysis and decision-support information and documents. This Business Analyst will also assist the Application Services Manager and Supervisors in overall organizational analysis, strategy, and development. This full-time position is located in Vancouver, WA. Pay range: $47.66 - $68.09

Benefits:

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit options available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, LifeBalance Discount Program

Responsibilities:

• Facilitate large teams in problem solving and improvement opportunities using industry methodologies (i.e. Agile, Scrum, Kanban, GE Workout or like tools/models). Perform organizational maturity analysis, assess gaps, and draft maturity roadmaps based on management goals and objectives (examples; ITIL, P3M3, CMMI).
• Provide analysis and support in the development / draft and recommendation of tools for organizational alignment, strategic content, alignment of capabilities and work, and a roadmap for success.
• Research background and interview end-users, stakeholders and other interested internal parties (customers) to gather and understand customer / end-user requirements, which may include software solutions and/or business process, procedure or workflow development; present solution recommendations for management, executive, stakeholder consideration and approval.
• Collaborate with Subject Matter Experts (SMEs), other analysts, specialists and teams to perform root cause analysis and lessons learned, as part of identifying opportunities to apply business or process improvement strategies.
• Support the structure for, facilitate the planning of, and provide assistance with development / draft, recommendation and implementation of management approved initiatives, studies, analyses, and projects supporting business and process analysis and continuous improvement efforts.
• Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.
• Plan, facilitate and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.
• Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.
• Perform all analytical tasks related to a project, including requirements definition, validation, management and supporting documentation (i.e. process flows, user stories, use cases) and related testing; assist management with implementation activities that contribute to system, process, and/or business improvements.
• Provide background information, technical input, options and recommendations that facilitate decision-making and that will enable key requirements of improvement projects, project milestones and/or implemented solutions to be met.
• As requested, perform appropriate testing of recommended and/or management-approved solutions, which may include creating / drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.
• Facilitate the definition and documentation of business and functional requirements.
• Conduct user/stakeholder interviews and facilitate joint requirements sessions.
• Create requirements documentation, review with user representatives, recommend priorities and obtain user signoff.
• Monitor the requirements documentation created and map it to specific delivery releases and schedules.
• Create use cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed.
• Verify with user representatives that use cases and process models accurately portray specific business processes.
• Work with staff and user representatives to verify that all user requirements are accommodated.
• Participate in user/stakeholder review of program/project artifacts and obtain signoff.
• Trace acceptance criteria to business and functional requirements and support the development of test plans.
• Provide input to program/project managers on schedules and program/project plans with particular emphasis on analysis-related activities.
• Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify business solutions.
• Develop and maintain effective client and stakeholder relationships.
• Work with clients and stakeholders to understand and facilitate requirement changes including changes in scope.
• Translate business requirements into definitions and solutions.
• Identify problems, research alternatives, prepare presentations, recommend and assist management with implementing solutions.
• Collaborate with subject matter experts to establish the technical vision and analyze potential tradeoffs between usability and performance needs; work with appropriate manager / personnel to reconcile and determine acceptable "tradeoffs".
• Draft and recommend key project deliverable documents including requirements, process diagrams, workflow maps, project plans, and change management plans.
• Develop /draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools and to support business continuity and knowledge transfer.
• Work with appropriate manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions in order to build consensus among stakeholders and project team members.
• Develop reports, for management, supporting organizational goals monitoring and metrics development and tracking.
• Provide technical writing, coordination, and interpretation, on documents supporting organizational goals and mission.
• Information Quality Control and Stewardship
• Inventory and evaluate the information needs of JD's business programs and functions.
• Evaluate business processes for gaps in maintaining information quality control and quality assurance.
• Recommend cost effective changes in processes and procedures to address such gaps.
• Design and maintain performance metrics on the quality of key business information.
• Create, maintain and periodically present executive dashboards of those performance metrics to management.
• Provide briefings, as requested, to staff and managers on information quality to raise awareness, transfer knowledge on information quality fundamentals and/or best practices.
• Data Call and Survey Coordination
• Provide support to JD's organizations and personnel dealing with data calls and industry surveys.
• This entails review and analysis of existing documentation, evaluation of any new/changing requirements, enlistment of appropriate subject matter expert input, and drafting the Control Center responses.
• Organize, monitor, analyze, evaluate and report on performance towards data call artifacts collection and processes.
• Keep process artifacts up-to-date and of adequate quality (reliable, consistent, and useful); provides secondary back-up to program roles when primary and back-up staff is unavailable.
• Asset Strategy Support
• Provide support for the Transmission Technology Asset Strategy program for JD's organizations as needed.
• This requires familiarity with Transmission's Asset Strategy program goals, objectives, and measures.
• Verifies information used is reliable, consistent and useful.
• May be required to review, analyze, evaluate, and organize program information.

Requirements:

• Associate or Bachelor's degree in Business Administration, Management, Accounting, Computer Science, Engineering or a directly related technical field is preferred.
• With an applicable associate degree, 10 years of directly related experience is required.
• With an applicable bachelor's degree, 8 years of directly related experience is required.
• Without a degree, 12+ years of directly related experience is required.
• Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature.
• Intermediate proficiency in Visio (flowcharts), MS Project, Access, and SharePoint
• Demonstrated experience with project and change management approaches, tools and phases of the project lifecycle
• Experience in the software development or electric utility industry
• Technical interviewing skills: Possess functional/process interviewing skills in the business environment
• Possess ability to facilitate groups through process design and requirements gathering sessions
• Possess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance trends.
• Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical
• Self-directed and assertive in pursuit of root cause analysis, missing information and data requirements
• Demonstrated expertise with logical process modeling concepts sufficient to aid in the documentation and development of business and system requirements
• Ability to distinguish key interactions and connectives among technical solutions involving hardware, networks, telecommunications, controls, security and applications
• Experience with large-scale organizational change efforts
• Experience with the Prosci methodology for Change Management is a plus
• Experience with project management, tools and phases of the project lifecycle
• Understanding of how people go through a change and the change process; including familiarity with change management toolkits.
• Skilled in the definition and development of operational governance models to enable programmatic change
• Strong analytical thinking, critical thinking and decision-making abilities.
• Valid U.S. Driver's License is required.
• Work sponsorship is not available at this time. Third-party candidates will not be considered for this position. Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

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