Business Analyst

Communications Training Analysis Corporation; Falls Church (VA); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Communications Training Analysis Corporation is seeking a Business Analyst / Content Specialist in Falls Church, VA. This role requires a Bachelor's degree and 3–5 years of relevant experience in IT project support. The successful candidate will analyze business needs, document technical requirements, and collaborate with cross-functional teams to deliver solutions within a cloud-based environment. A flexible hybrid work schedule is available.

Qualifications

• 3–5 years of relevant experience in business analysis or content management.
• Ability to quickly understand and apply emerging technologies.
• Experience in the Software Development Lifecycle (SDLC).
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Analyze business needs and translate them into technical requirements.
• Lead the documentation and validation of requirements.
• Support configuration management and change control processes.
• Collaborate with technical teams for CI/CD pipeline support.
• Facilitate communication between stakeholders and technical teams.

Skills

Strong technical aptitude

Technical writing skills

Communication skills

Cloud computing knowledge

Experience with CI/CD pipelines

Education

Bachelor’s degree in IT, Business Administration, or related field

Tools

Jira

Confluence

Job description

Business Analyst

Job Description

The Business Analyst / Content Specialist will support the design, documentation, and continuous improvement of enterprise IT solutions within a secure, cloud-based environment. This role is responsible for analyzing business needs, translating them into technical requirements, and ensuring alignment with organizational policies, security standards, and operational procedures.

The successful candidate will lead the gathering, analysis, documentation, and validation of business and technical requirements across multiple concurrent initiatives in a fast-paced, compliance-driven environment. This role will also support ongoing project management activities, working closely with cross-functional teams to ensure successful delivery of solutions leveraging modern cloud infrastructure, DevOps practices, and secure application architectures.

Key responsibilities include supporting system lifecycle activities such as requirements definition, solution design, testing coordination, deployment readiness, and change management. The candidate will contribute to ensuring solutions meet performance, availability, accessibility, and security requirements, including compliance with federal standards and continuous monitoring expectations.

The role also requires developing and maintaining high-quality technical and programmatic documentation, including use cases, user stories, process flows, architecture diagrams, and operational procedures. The Business Analyst / Content Specialist will play a key role in ensuring documentation supports system onboarding, audit readiness, and ongoing Authority to Operate (ATO) requirements. Additional responsibilities include:

• Supporting configuration management and change control processes, including participation in structured governance and review cycles
• Coordinating testing efforts across development, staging, and production environments
• Collaborating with technical teams to support CI/CD pipelines, release planning, and deployment activities
• Assisting with tracking and remediation of defects, vulnerabilities, and enhancement requests in alignment with defined service levels and security timelines
• Facilitating communication between stakeholders, technical teams, and leadership to ensure alignment on priorities, risks, and deliverables
• Supporting audit, compliance, and reporting activities, including maintaining artifacts required for security assessments and operational reviews
• Supporting the publication of content across both internal and public-facing systems, ensuring accuracy, accessibility, and alignment with organizational standards

The candidate will regularly engage with internal and external stakeholders, both virtually and in person, and must be comfortable operating in a highly collaborative, mission-driven environment.

This position may incur regular travel to/from Falls Church, VA and Rockville, MD. The position will be located at our headquarters in Falls Church, VA. CTAC supports a flexible hybrid remote/in-office schedule.

Qualifications

Required Qualifications:

Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field

3–5 years of relevant experience supporting IT projects, business analysis, or content management in a technical environment

Strong technical aptitude with the ability to quickly understand, evaluate, and apply emerging technologies and tools

Demonstrated experience working within the Software Development Lifecycle (SDLC), including requirements gathering, design, testing, deployment, and change management

Experience eliciting, analyzing, and documenting business, functional, and technical requirements for software and IT systems

Ability to design workflows, process maps, and use cases to improve operational efficiency and support both internal and external stakeholders

Experience developing test plans, test cases, and validation criteria to ensure solutions meet defined requirements and quality standards

Strong technical writing skills, including the ability to produce clear and concise documentation such as user stories, use cases, process flows, SOPs, and system documentation

Experience supporting content publication workflows, including coordination across stakeholders and ensuring accuracy, accessibility (e.g., Section 508), and compliance with organizational standards

Understanding of cloud-based environments and modern architectures, including concepts such as infrastructure, networking, security, and application dependencies

Familiarity with security, compliance, and governance practices (e.g., vulnerability remediation, change control, audit readiness, continuous monitoring)

Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment with competing deadlines

Strong communication skills with the ability to effectively collaborate with both highly technical teams and non-technical stakeholders

Ability to lead or support requirements definition sessions, stakeholder meetings, and cross-functional coordination efforts

Knowledge of current IT industry trends, including cloud computing, DevOps, and digital content delivery platforms

Desired Skills

Experience working in Agile or hybrid Agile environments, including participation in sprint planning, backlog grooming, and retrospectives

Exposure to project management practices, with the ability to track tasks, risks, and deliverables across multiple efforts

Familiarity with tools such as Jira, Confluence, or similar ticketing and documentation platforms

Experience supporting CI/CD pipelines, release management, or deployment coordination

Understanding of federal IT environments, including compliance frameworks (e.g., FISMA, NIST) and Authority to Operate (ATO) processes

Familiarity with Amazon Web Services (AWS) or similar cloud platforms, including general understanding of cloud services, architecture concepts, and how applications are deployed and managed in a cloud environment

Strong organizational and analytical skills with a structured, problem-solving mindset

High attention to detail and commitment to quality and accuracy in both documentation and deliverables

Ability to work independently while also contributing effectively within a team environment

CTAC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected veteran status. VEVRAA Federal Contractor