Business Operations Process Designer

Jobtailor; Arizona; On-site; USD 90,000 - 125,000; Full time

Job summary

Jobtailor is seeking a Process Management professional in Arizona to design and optimize business processes. You will lead workshops, map end-to-end processes, and ensure alignment with corporate goals.

You will coach owners and end-users, support performance measurement, and drive Six Sigma-based improvements, with strong communication to senior leadership.

Qualifications

• BPM Certification or equivalent work experience.
• Expert in Business Process Management, Process Design, and Process Change Management.
• Experience designing and implementing new business and operational processes.
• Critical thinking skills.
• Advanced knowledge of Six Sigma methodologies.
• Exceptional written and verbal communication skills.
• Comfortable presenting to senior level management.
• Coaches and mentors Process Management Specialists.

Responsibilities

• Design and implement new business processes.
• Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints.
• Lead Process Discovery and Design workshops.
• Ensure that all process designs align with and complies with the overall business goals and policies.
• Support Process Analyst/Designer with performance measurement and reporting.
• Coordinate and conduct annual process reviews with Process Owners and Process Council.
• Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed.

Skills

Process management

Six Sigma

Critical thinking

Communication

Leadership

Coaching

Presenting

Compliance

Job description

Responsibilities

• Design and implement new business processes
• Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
• Lead Process Discovery and Design workshops
• Ensure that all process designs align with and complies with the overall business goals and policies
• Support Process Analyst/Designer with performance measurement and reporting
• Coordinate and conduct annual process reviews with Process Owners and Process Council
• Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Requirements

• BPM Certification or equivalent work experience
• Expert in Business Process Management, Process Design, and Process Change Management
• Experience designing and implementing new business and operational processes
• Critical thinking skills
• Advanced knowledge of Six Sigma methodologies
• Exceptional written and verbal communication skills
• Comfortable presenting to senior level management
• Coaches and mentors Process Management Specialists

Demonstrates expertise in Business Process Management, Process Design, and Process Change Management, with a strong focus on aligning process designs with business goals. Proficient in applying Six Sigma methodologies to enhance operational efficiency and effectiveness.