Business Operations Manager - Charlotte

CBRE Group, Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc.'s Global Workplace Solutions Local AMS division seeks a Business Operations Manager to plan, manage and direct operations across FM, project management, finance, contracts, licensing and data reporting.

You will develop training programs, implement processes and share best practices across the division, while building SharePoint sites and supporting new account transitions. The role requires a Bachelor's degree and 5+ years of related experience with supervisory responsibility.

Qualifications

• Bachelor's degree from four-year college
• Minimum five years of related experience or six+ years including four years of management experience
• Ability to analyze, interpret and prepare complex business documents
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Knowledge of financial software systems is advantageous (e.g. PeopleSoft, Dynamics)

Responsibilities

• Create, manage and implement training programs and business processes
• Support and communicate policies and initiatives to ensure consistency
• Encourage collaboration to share knowledge and improve processes
• Identify and implement innovations to enhance performance
• Lead the new business unit implementation process
• Prepare data reports for financial and other business metrics
• Analyze trends to identify opportunities to improve financial and commercial performance
• Maintain finance system data and ensure accurate invoicing and orders

Skills

Analytical skills

Financial analysis

Microsoft Office

Strategic thinking

Leadership

Communication

Budgeting

Education

Bachelor's degree

Tools

PeopleSoft

Dynamics

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a Business Operations Manager, you will be responsible for planning, managing and directing business operations for a division within the GWS Local AMS business, supporting FM operations, project management, finance, commercial, contract administration, licensing, and data reporting.

What You’ll Do:

• Create, manage and implement training program(s), business processes and system training program(s).
• Support and communicate policies, procedures and initiatives to ensure consistency across the business.
• Encourage collaboration to share knowledge, best practice and process improvements across the division and AMS business.
• Identify and implement innovations to enhance performance of the business units and support functions.
• Partner with business teams and departments to identify and implement organizational best practices.
• Support the transitioning of new accounts; offering guidance in the financial and technology system.
• Contribute to the implementation of new Operations, Finance, Commercial and/or Procurement procedures to the Business Unit teams, including the development of training materials.
• Support the buildout and maintenance of SharePoint and document management sites for Local AMS.
• Lead the new business unit implementation process.
• Support people engagement and account DE&I objectives, promoting and maintaining CBRE culture.
• Prepare data reports for financial and other business metrics.
• Analyze trends to identify opportunities to improve financial and commercial performance.
• Maintain finance system data; ensuring the BU BOMs and Contract Support team are delivering accurate processing of quotations, purchase orders, service orders and client and vendor invoicing.
• Subject Matter Expert (SME) for key systems/processes in subject teams and day‑to‑day functions of finance systems and provide training where needed.
• Advie and support the recruitment of BOMs and Contract Support at the BU and Account level.
• Support the onboarding and training of BOM’s & Contract Supports.
• Organizes coverage for absences within the Business Operations Managers team; stepping in where needed to fill in gaps.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree (BA/BS) from four-year college or university.
• Minimum of five years of related experience or minimum of six plus years’ experience including four years of management experience; or equivalent combination of education and experience. Previous supervisory experience required
• Ability to:
  • Comprehend, analyze, and interpret the most complex business documents.
  • Write reports, manuals, speeches and articles using distinctive style.
  • Create effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
  • Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
  • Solve advanced problems and deal with a variety of options in complex situations.
• Analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix‑based multi‑industry sales environment.
• Utilize analysis of others and make recommendations.
• Requires in-depth knowledge of financial terms and principles with the ability to calculate complex figures, forecast, prepare budgets and conduct financial/business analysis.
• Proficient in Microsoft Office products, including Word, Excel, Outlook & PowerPoint.
• Knowledge of Financial software systems is advantageous (e.g. PeopleSoft, Dynamics).

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.