Business Operations Manager

Moore Home Services; Santa Rosa (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Training & development

Inclusive culture

Job summary

Moore Home Services in Santa Rosa, CA is seeking an experienced Operations Manager to drive sales-led growth across our HVAC, plumbing, drains, and electrical divisions. You will own sales processes, monitor KPIs, coach managers and technicians, and partner with leadership to optimize profitability and customer experience.

This high-impact role requires 7–10+ years in operations or revenue leadership, strong data-driven decision-making, and the ability to scale service operations.

Qualifications

• 7–10+ years in operations management, sales leadership, revenue operations, or related leadership in field service or home services.
• Proven success improving sales processes, generating revenue, coaching teams, and increasing performance.
• Experience managing budgets, operational performance, and process improvement initiatives.
• Strong knowledge of service operations, residential sales practices, workforce scheduling, and project management.
• Proficiency with business software; CRM/ERP/dispatch tools such as ServiceTitan is a plus.
• Excellent decision-making, problem-solving and communication skills with the ability to influence across all levels.

Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from inquiry to completed service and follow-up.
• Drive revenue growth by monitoring sales and KPIs, identifying gaps, and implementing scalable processes.
• Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer-facing staff.
• Partner with leadership to execute strategies that support revenue growth, gross profit, customer acquisition, and retention.
• Oversee day-to-day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.
• Analyze revenue, gross profit, conversion, ticket size, labor utilization, and service performance metrics to identify improvement opportunities.
• Manage workforce planning, scheduling, dispatch coordination, and resource allocation to meet demand and maximize revenue.
• Collaborate with sales and marketing on lead management, retention programs, and growth initiatives.
• Establish accountability with goals, scorecards, reviews, and coaching.
• Ensure compliance with policies, safety standards, and quality expectations across operations.
• Build and maintain strong relationships with customers, vendors, contractors, and internal teams.
• Oversee fleet, inventory, tools, and equipment management to ensure accountability and readiness.
• Lead, coach and develop managers and frontline staff through training and performance management.
• Foster a positive, inclusive, performance-driven culture focused on teamwork and continuous improvement.

Skills

Sales leadership

Revenue generation

Sales process design

Operational leadership

Financial and business acumen

Strategic planning

Data analysis and KPI management

Process improvement

Workforce scheduling

Change management

CRM/ERP/dispatch software

Tools

ServiceTitan

Job description

Job Overview

Are you a results-driven leader who excels at building sales processes, generating revenue, optimizing operations, and developing high-performing teams? We are seeking an experienced Operations Manager to bring a fresh perspective to our business and lead performance across our Residential HVAC, Plumbing, Drains, and Electrical divisions.

This is a high-impact leadership role with a heavy focus on sales, sales process, revenue generation, sales training, operational efficiency, profitability, and team performance. The ideal candidate combines strong commercial instincts with hands-on operational leadership and has a proven ability to improve sales execution, manage field operations, and scale service-driven businesses.

As Operations Manager, you will partner closely with department leaders to strengthen sales performance, customer retention, workforce productivity, and financial results while fostering a culture of accountability, safety, collaboration, and continuous improvement.

Key Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from customer inquiry through completed service and follow-up.
• Drive revenue growth by monitoring sales and operational KPIs, identifying performance gaps, and implementing scalable processes and best practices.
• Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer-facing employees.
• Partner with leadership to execute business strategies that support revenue growth, gross profit, customer acquisition, and retention.
• Oversee day-to-day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.
• Analyze operational and financial data, including revenue, gross profit, conversion, average ticket, labor utilization, and service performance metrics, to identify opportunities for improvement.
• Manage workforce planning, technician scheduling, dispatch coordination, and resource allocation to meet service demand and maximize revenue opportunities.
• Collaborate with sales and marketing teams on lead management, customer acquisition, retention programs, and growth initiatives.
• Establish accountability through clear goals, scorecards, regular performance reviews, and actionable coaching.
• Ensure compliance with company policies, safety standards, and quality expectations across all operations.
• Build and maintain strong relationships with customers, vendors, contractors, and internal teams.
• Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness.
• Lead, coach, and develop managers, supervisors, and frontline employees through training, mentorship, and performance management.
• Foster a positive, inclusive, and performance-driven culture focused on teamwork, accountability, and continuous improvement.

Qualifications

• 7–10+ years of experience in operations management, sales leadership, revenue operations, or a related leadership role within field service, home services, construction, manufacturing, or a similar industry.
• Proven success improving sales processes, generating revenue, coaching teams, and increasing business performance.
• Experience managing budgets, operational performance, and process improvement initiatives.
• Strong knowledge of service operations, residential sales practices, workforce scheduling, and project management.
• Proficiency with business software; experience with CRM, dispatch, or ERP tools such as ServiceTitan is a plus.
• Excellent decision-making, problem-solving, and communication skills, with the ability to influence across all levels.

Skills and Competencies

• Sales leadership and training
• Revenue generation and growth strategy
• Sales process design and optimization
• Operational leadership and team development
• Financial and business acumen
• Strategic planning and execution
• Data analysis and KPI management
• Process improvement and problem-solving
• Workforce scheduling and resource management
• Change management and accountability
• Proficiency with CRM, ERP, and dispatch software

Work Environment

• This role works across office, warehouse, customer, and outdoor environments.
• Frequently required to use and promote the use of personal protective equipment to prevent injury.
• Occasional travel may be required for training, meetings, or customer visits.
• Ability to work in various environmental conditions, including hot and cold temperatures.

Compensation and Benefits

• Annual performance-based bonus
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Generous vacation, holidays, and sick leave
• Ongoing training, professional development, and advancement opportunities
• A supportive, inclusive, and dynamic work environment focused on teamwork and employee satisfaction

Pay Range

$125,000—$150,000 USD

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#CGHP

About Moore Home Services

Moore serves Sonoma, Marin, Napa, Santa Rosa, Healdsburg and the North Bay area, with the highest quality, energy-efficient heating and air conditioning systems in the industry, as well as an unmatched level of knowledge and execution in plumbing services and indoor air quality packages. We are always hiring friendly people who share our values of character, honor, and integrity.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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