Business Operations & CRM Coordinator

ZenBusiness; Denver (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k + match

Equity

RSUs

Paid time off

Annual bonus

Job summary

ZenBusiness is seeking a detail‑oriented Business Services Coordinator to support a growing team of filing and compliance agents. The role requires organization, collaboration, reliability, and strong communication.

You’ll manage paperwork, records, and mail while maintaining professional interactions with clients and stakeholders. The position reports to the Business Services Manager and is a full‑time, in‑office role, Monday–Friday, 8 am–5 pm local time.

Qualifications

• High School Diploma, GED, or relevant industry experience.
• Excellent written and verbal communication skills.
• History and proven experience in effectively prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Excellent interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with a rapidly growing tech startup's pace, dynamic environment, and ambiguity, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
• Previous experience in an office environment.

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx.
• Receive and process incoming mail and Federal Express, and distribute them to the appropriate recipient(s).
• Act as the main point of contact for Service of Process (SOP) documents. Duties include, but are not limited to, accepting service, preparing documents to be forwarded to clients, preparing rejection letters, and emailing copies of documents to clients as needed.
• Scan documents and upload them to the company database.
• Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders.
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Stay updated on product knowledge and take the initiative to expand industry knowledge.

Skills

Communication

Prioritization

Salesforce CRM

Interpersonal skills

Independent work

Adaptability

Startup pace

Office experience

Education

High School Diploma or GED

Tools

Salesforce

Adobe DC

Job description

ZenBusiness is seeking a detail‑oriented Business Services Coordinator to support a growing team of filing and compliance agents. The role requires organization, collaboration, reliability, and strong communication.

You’ll manage paperwork, records, and mail while maintaining professional interactions with clients and stakeholders. The position reports to the Business Services Manager and is a full‑time, in‑office role, Monday–Friday, 8 am–5 pm local time.