Business Operations Coordinator - Part Time / Flexible

Surface Experts of Northeast Philadelphia; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

401(k) matching

Job summary

Surface Experts Boston North is seeking a sharp, systems-oriented Business Operations Coordinator to own the back-office engine. You will manage workflow that powers our field and sales teams to win.

Responsibilities include inventory management, purchasing, invoicing, AR support, data management, project support, and SOP development, with an emphasis on improving methods and maintaining strong customer relationships. Flexible work-from-home options are available.

Qualifications

• Goal-oriented
• Self-starter
• Energetic

Responsibilities

• Business Operations: Inventory management, Purchasing supplies & materials, Invoice preparation & submission, Accounts receivable support, Customer data management, Repair photo database management, Large project & warranty partner support, Business compliance, Vehicle data & maintenance, SOP development.
• Scheduling: Collaborate with Sales, Techs, and SC to optimize technician schedules; communicate with customers to plan repair dates; weekly schedule development.
• Business Development (Account management): Assist with quotes, follow-up communications, occasional outside sales.
• Identify and implement solutions to improve methods and processes; prioritize customer relationships.

Job description

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

• Competitive salary with bonus potential
• Paid holidays and accruable vacation
• Flexible work hours if required
• Bonus potential from day one!

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Job Benefits

• Competitive salary with bonus potential
• Paid holidays and accruable vacation
• Flexible work hours if required
• Bonus potential from day one!

Objective

Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.

Primary Responsibilities

• Business Operations
• Inventory Management
• Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
• Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
• Accounts Receivable Support
• Customer Contact Information Database Management (Vonigo & Quo)
• Repair Photo Database Management (CompanyCam)
• Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
• Business Compliance Management
• Vehicle Info & Maintenance Management
• Assist in Develop & Document SOPs
• Scheduling
• Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
• Communicate with customers to plan and confirm repair date/time
• Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
• Assist w/ Creating & Sending Quotes
• Customer Follow-up & Misc Communication
• Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Required Qualifications

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to becomea meaninful part of a strong team and growing business

Preferred Skills

• Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
• Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Flexible work from home options available.