Business Operations Coordinator

Wyndham

Myrtle Beach (SC)

On-site

USD 30,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

Health benefits

Job summary

Travel + Leisure Co. is seeking a clerical/administrative support associate for the sales office. You will process data, generate routine sales reports, and support contract processing. The role requires strong customer service, accuracy, and the ability to handle high-paced environments.

Your duties include data entry, filing, and coordinating with Sales, Marketing and HR teams to ensure smooth operation and timely contract handling.

Qualifications

High School Diploma required.
One year of general office experience.
One year of customer service experience.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Knowledge of CRS/EPNY preferred.
Proficient with MS Word, Outlook and Excel.

Responsibilities

Greet and qualify touring guests; collect and validate guest information.
Assign tours to Sales Agents; provide information to Sales & Marketing as needed.
Provide exceptional customer service and answer inquiries.
Distribute premiums and reconcile daily tour data and contracts.
Enter data into Central Reservations Systems and run reports.
File and secure documents; maintain owner information per standards.
Prepare Timeshare Sales Contracts and support Sales staff.
Assist internal departments (Sales, Marketing, HR, Resort).
Perform other duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Organization

Time management

Problem solving

Attention to detail

Adaptability

Multitasking

Office software

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Provides clerical/administrative support to sales office. Processes data and generates routine reports regarding sales and appointment results. Operates a personal computer and appropriate software packages or its equivalent.

What You’ll Bring:

Ability to work under high stress and fast paced environment
Ability to overcome difficult customer complaints and objections
Ability to be detail oriented, accurate and thorough
Possesses great customer service and communication skills
Possesses great interpersonal skills
Ability to be solution oriented
Possesses productive, energetic and self-motivated attributes
Possesses organizational skills
Flexibility/Adaptability/Managing Multiple Priorities
Possesses excellent written and verbal communication skills
Possesses time management skills

This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.

How You’ll Shine:

Prepare contracts according to company standards for processing at Corporate
Check phone messages and validate all owners information. Assign leads to Sales Representatives and provide information to Sales department as necessary.
Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary.
File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards.
Maintain Sales Representatives license information
Maintain and order POSs
Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR

Essential Job Responsibilities

Responsibilities include, but are not limited to:

Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing HR, and Resort teams (10% time)
Performs other duties as needed

Travel Requirements

No Travel required

Minimum Requirements and Qualifications

Education

High School Diploma

Knowledge and Skills

Computer Skills Required

Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

Technical Skills

Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel

Job Experience

One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support them throughout your career with us. Certain benefits may be available to as

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