Business Operations Coordinator

Travel + Leisure Co.; Myrtle Beach, Northern (SC, KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a clerical/administrative associate to support the sales office with data processing and routine reporting. You will operate standard software and ensure timely handling of owner information and contract documents.

Responsibilities include handling guest interactions, lead assignment, data entry, and coordination with Sales, Marketing and HR. A High School Diploma and CRM proficiency are required; no travel is expected.

Qualifications

• High School Diploma is required.
• Proficient in the Central Reservation System (CRS) or EPNY.
• One year of general office and one year of customer service experience.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and share information with Sales & Marketing as needed (15%).
• Provide exceptional customer service; answer phones and assist owners with questions (10%).
• Distribute premiums to guests; complete daily gift, tour and contract reconciliation (20%).
• Enter tour and gifting data into CRS/Epiphany; prepare and balance cash and site statistics (20%).
• Maintain owner information per PII and PCI standards; secure documents (5%).
• Prepare Timeshare Sales Contracts and support Sales staff; maintain legal documents (20%).
• Assist Supervisor with admin support to Sales, Marketing, HR and Resort teams (10%).
• Perform other duties as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Detail oriented

Organizational skills

Flexibility

Multitasking

Written & verbal communication

Education

High School Diploma

Tools

CRS

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Provides clerical/administrative support to sales office. Processes data and generates routine reports regarding sales and appointment results. Operates a personal computer and appropriate software packages or its equivalent.

What You’ll Bring:

Ability to work under high stress and fast paced environment

• Ability to overcome difficult customer complaints and objections
• Ability to be detail oriented, accurate and thorough
• Possesses great customer service and communication skills
• Possesses great interpersonal skills
• Ability to be solution oriented
• Possesses productive, energetic and self-motivated attributes
• Possesses organizational skills
• Flexibility/Adaptability/Managing Multiple Priorities
• Possesses excellent written and verbal communication skills
• Possesses time management skills

This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.

How You’ll Shine:

• Prepare contracts according to company standards for processing at Corporate
• Check phone messages and validate all owners information. Assign leads to Sales Representatives and provide information to Sales department as necessary.
• Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary.
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards.
• Maintain Sales Representatives license information
• Maintain and order POSs
• Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed

Travel Requirements

No Travel required

Minimum Requirements and Qualifications

Education

• High School Diploma

Knowledge and Skills

• Computer Skills Required
• Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

Technical Skills

• Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
• Job Experience
• One year of general office experience
• One year of customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.