Business Operations Coordinator

Travel + Leisure Co.; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, process gifting, and prepare contracts per SOPs. You will create a professional guest experience and support Sales & Marketing teams.

The role requires 1+ year of general office and customer service experience. Proficiency with CRS/EPNY and MS Office is essential, with a focus on accuracy and confidentiality.

Qualifications

• Greet guests and qualify touring guests; collect and validate information.
• Provide exceptional customer service; answer phones and assist with questions.
• Prepare and balance cash, down payments, and site stats for Contract Department.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide exceptional customer service; answer phones and guest questions.
• Distribute premiums to guests after presentations; complete daily reconciliation.

Skills

Customer service

Data entry

Phone etiquette

MS Word

MS Excel

MS Outlook

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed

Travel Requirements

• No Travel required

Minimum Requirements and Qualifications

Education

• High School Diploma

Knowledge and Skills

• Computer Skills Required
• Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

Technical Skills

• Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel

Job Experience

• One year of general office experience
• One year of customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority:

Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level of autonomy:

Coordinator's daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.

Impact of incumbent's decisions on the organization:

Coordinator's decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.

Supervisory Responsibility:

None

Scope/Financial Responsibility:

Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company's assets.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.