Activity Agent

Travel-Leisure-Co; Kapaa (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a guest services associate at our Hawaii resort to warmly greet guests, assist with arrivals, check-ins, and stay experiences. You will help guests navigate amenities, policies, nearby attractions, dining options, and directions, while coordinating with department managers for guest requests.

A high school diploma and at least one year of customer service are required. The role emphasizes a professional appearance, a cordial attitude, and the ability to manage

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Able to lift up to 50 pounds.
• Professional appearance and cordial attitude towards guests and staff.
• Able to handle the stress of a hospitality environment.

Responsibilities

• Greet and serve resort guests during their stay.
• Assist with arrivals, check-ins and stays.
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.
• Provide services to the guest personally or refer requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

People oriented

Professional appearance

Stress tolerance

Teamwork

Independent work

Education

High School diploma or equivalent

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job Summary:Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.Maintain a professional appearance and cordial attitude towards all guests and employees.Provides services to the guest personally or refers requests to the appropriate department manager.May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.High School diploma or equivalent.At least one year of customer service experience.Must maintain a professional appearance and a cordial attitude towards all guests and staff.Able to handle the stress of high customer demand in a hospitality environment.Must be people oriented and able to work independently orwith others as needed.Must be able to easily and frequently change from one activity to another.Ability to lift up to 50 pounds.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityWish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identity theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)CompensationThe hourly rate for this role is $20.00 - $20.00 plus commissions and bonuses.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.