Business Operations Coordinator

Senior Helpers of Maryville, TN; Maryville (TN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical insurance through BlueCross/Bl

Dental, vision, and life insurance

Vacation days

Personal days

Company holidays

Short-term disability options

24/7 Chaplain service

Growth opportunities

Job summary

Senior Helpers of Greater Knoxville is seeking a proactive Business Operations Coordinator to join our Maryville team. You will support business development, finance, VA billing, and operations across Maryville and Knoxville locations.

The role emphasizes organization, accuracy, and cross-team collaboration to ensure seamless client care. You will work with systems like QuickBooks and WellSky, handle invoicing, reconciliations, VA documentation, and field support as needed.

Qualifications

• Highly organized and detail-oriented.
• Ability to manage multiple priorities without losing track of details.
• Strong communication and follow-through skills.
• Comfortable with numbers, invoices, and financial information.
• Proficient with or willing to learn QuickBooks and WellSky.
• Independent worker who is also a strong team player.
• Comfortable communicating with clients, families, caregivers, Veterans, referral partners, and internal team members.
• Problem-solving mindset with ownership to get things done.
• Willing to jump in and support the team as needed.
• Commitment to reliable, compassionate care.

Responsibilities

• Support Business Development by handling inquiries, entering leads, and supporting events.
• Assist with billing, reconciliations, and daily/monthly account tasks in QuickBooks.
• Process VA billing documentation and monitor VA authorizations.
• Provide operations support and field coverage as needed to keep service reliable.

Skills

Organization

Attention to detail

Multitasking

Communication

Numerical skills

Independent worker

Team player

Client communication

Problem solving

Adaptability

Tools

QuickBooks

WellSky

Job description

At Senior Helpers of Greater Knoxville, our mission is simple: to make a meaningful difference in the lives of the seniors and Veterans we serve.

We are looking for a Business Operations Coordinator to join our Maryville team and support our Maryville & Knoxville locations. This is a unique opportunity for an organized, dependable, and service-minded professional who enjoys wearing multiple hats and wants to play an important role in the continued growth and success of our organization.

This position will support Business Development, Finance & Accounting, VA Billing, and Operations, making it an ideal role for someone who is highly organized, comfortable working with numbers and systems, and enjoys helping a team succeed.

What You'll Do

Business Development Support

• Respond to service inquiries and digital leads for our Maryville and Knoxville locations when available.
• Enter and maintain prospect information in WellSky and ensure appropriate follow-up.
• Support client assessments, marketing events, community outreach, and other Business Development initiatives.
• Work closely with the Business Development team to help create a positive experience for prospective clients and referral partners.

Finance & Accounting Support

• Manage weekly reconciliation of Paradigm and VA Optum invoices.
• Assist with billing backlogs, account cleanup, and resolution of discrepancies.
• Participate in monthly meetings with our Paradigm Account Specialist to review account status and address billing issues.
• Assist with daily and monthly account reconciliations in QuickBooks.
• Complete daily shift reconciliations for the Maryville office.

VA Billing & Documentation

• Complete VA note submissions as requested.
• Review veteran shift tasks and documentation daily to ensure compliance with VA requirements.
• Assist with monitoring VA authorizations and follow up with appropriate parties to ensure authorizations are received in a timely manner.

Operations Support

• Provide field support when needed, including client introductions and assisting with coverage of shifts.
• Step in where needed to help the Operations team maintain reliable service for our clients and Veterans.

What We're Looking For

We are looking for someone who:

• Is highly organized and detail-oriented.
• Can manage multiple priorities without losing track of the details.
• Has strong communication and follow-through skills.
• Is comfortable working with numbers, invoices, and financial information.
• Is proficient with or willing to learn systems such as QuickBooks and WellSky.
• Can work independently while also being a strong team player.
• Is comfortable communicating with clients, families, caregivers, Veterans, referral partners, and internal team members.
• Has a problem-solving mindset and takes ownership when something needs to get done.
• Is willing to jump in and help wherever the team needs support.
• Shares our commitment to providing reliable, compassionate care.

Why This Role Matters

This isn't a traditional administrative position. The Business Operations Coordinator plays a critical role in keeping our business organized, financially accurate, operationally efficient, and responsive to the needs of our clients and team.

You’ll have the opportunity to work across multiple areas of the organization and develop a broad understanding of home care operations, business development, finance, VA services, and client care.

Compensation & Benefits

• Salary range is $45,000 - $52,000 dependent upon experience and skills.
• Annual performance-based bonus opportunity of approximately 5-15% of base salary, based on company and territory performance.
• 10 vacation days annually
• 5 personal days annually
• Company-recognized holidays
• Medical insurance through BlueCross BlueShield, with premiums shared 50/50
• Dental, vision, and life insurance paid by Senior Helpers
• Employee-paid accident and short-term disability options
• 24/7 Chaplain service for all employees
• Opportunities for professional growth and increased responsibility

Our Team

At Senior Helpers, we believe people are our priority. We want team members who aren't simply looking for a job, but who want to be part of an organization where their work has a direct impact on the people and communities we serve.