Business Operations Associate

Summer Health; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

An innovative company is seeking a Business Operations Associate to enhance its operational functions. In this dynamic role, you will collaborate closely with the Head of Operations to ensure seamless processes across various departments. You will tackle strategic initiatives, coordinate cross-functional projects, and improve internal systems and tools. This position is perfect for someone who thrives in a fast-paced environment and is eager to learn and grow. Join a mission-driven team dedicated to improving pediatric care and making a significant impact in the health sector.

Benefits

Equity Compensation

Non-accrual PTO

Medical Insurance

Dental and Vision Insurance

One Medical Membership

Retirement 401(k)

Workstation Setup Stipend

Monthly Book Club Lunches

Parental Leave

Qualifications

• 3+ years in operations or strategy at a high-growth tech company.
• Outstanding written and verbal communication skills.
• Proficiency in data analysis and decision-making.

Responsibilities

• Support high-priority projects across the company.
• Partner with cross-functional teams for timely project execution.
• Manage vendors and assist with compliance tasks.

Skills

Operations Management

Strategic Planning

Data Analysis

Communication Skills

SQL Proficiency

Project Management

Education

Bachelor's Degree

Tools

CRMs

Project Management Software

Financial Tools

Job description

Who we are

Summer Health is helping raise the healthiest generation with 24/7 text-based access to pediatric care. We believe that every family deserves quick, reliable, trusted access to health care when and where they need it most, and our aim is to improve the health outcomes of millions of children.

We have raised over $19M through Series A funding from investors including Sequoia, Lux, 7wire Ventures, Chelsea Clinton’s Metrodora Capital, Pivotal Ventures, Box Group, and others to achieve this goal.

Who You Are

We are seeking a compassionate, detail-oriented, and dynamic Business Operations Associate to partner with our Head of Operations to build out our Business Operations functions. In this role, you will work closely with our Head of Operations to ensure processes across all functions of the company run smoothly and efficiently. We’re looking for a quick learner who thrives in a fast-paced, ambiguous environment and is a team player eager to learn, grow, and make an impact.

Key Responsibilities

• Support Strategic Initiatives:
• Assist with high-priority projects across the company, delving into strategic finance, board meeting preparation, internal process design, and KPI tracking.
• Help collect, analyze, standardize, and present operational and performance data to drive better business decisions.
• Cross-Functional Coordination:
• Partner with operations, product, engineering, and finance to ensure timely execution of key projects.
• Identify bottlenecks and inefficiencies in workflows that span the company, then design and implement solutions that scale.
• Systems & Tools:
• Support the setup and maintenance of tools (e.g., CRMs, project management software, financial tools, process automation tools) that power internal operations.
• Improve internal systems, tools, and meetings that power the company’s weekly rhythm.
• Administrative & Operational Support:
• Help manage vendors and partners, assist with compliance tasks, support hiring workflows, and handle day-to-day business operations.
• Design and iterate on on core people/HR processes.
• Customer Success
• Build out and own the customer success function as the company scales.
  

Qualifications

• 3+ years of work experience in operations or strategy at a high-growth tech company, or in a client-facing role in consulting or investment banking
• Outstanding communication skills, both written & verbal
• A capacity for and comfort with decision-making when you don’t have all the information
• The ability to work independently: you are at ease working in a fast-paced environment, handling multiple projects and managing competing priorities
• The ability to learn new platforms quickly and are technologically-savvy
• Attention to detail, especially as it pertains to data and analytics
• Proficiency in SQL or the ability to learn SQL quickly
• Experience using data to make decisions and inform improvements in operational processes
• A strong commitment to cultivating belonging, equity, and diverse perspectives in an early-stage company.
  
  

We’ve got you covered

• Competitive base salary. Compensation offered for this role will be based on multiple factors like experience and expertise.
• Equity compensation. All of our offers include meaningful stock options.
• Non-accrual PTO. Take time off whenever you need it.
• Medical insurance. We cover 75% of your premium and 50% of your dependents’ premiums.
• Dental and vision insurance. We cover 100% of the premium for you and dependents.
• One Medical membership. One Medical is a members-only medical concierge platform accessible to all of our employees free of charge.
• Retirement 401(k). Save for retirement through our plan through Slavic.
• Workstation setup. We offer a one-time $250 stipend to make sure you can create a work environment that supports your unique needs.
• Monthly book club lunches. Reimburse monthly audible + lunch of your choice each month and enjoy it over Zoom with your lovely colleagues while discussing the book of the month.
• Parental leave. Twelve weeks of paid leave after 1 year at the company.