Business Operations Associate

Catholic Health Services; Maywood (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Multiple medical plans

Life insurance

Generous paid time off

Flexible spending accounts

Tuition reimbursement

Employer funded pension plan

Several savings plan options

Job summary

Catholic Health Services in New York is seeking a Business Operations Associate to support daily home care operations, coordination across clinical and administrative teams, and revenue cycle activities. You will handle data processing, documentation, and real-time issue resolution, contribute to process improvements, and serve as a central point for patient inquiries while maintaining confidentiality.

This role requires strong organizational, communication, and proactive problem-solving skills

Qualifications

• Bachelor’s degree or equivalent in experience
• Experience in operations, healthcare, or customer service
• Experience with EMRs, data analysis, or revenue-cycle workflows

Responsibilities

• Provide customer service and interdepartmental coordination
• Process data entry and documentation in EMRs and business systems
• Triage real-time issues, respond to grievances
• Support revenue cycle operations and invoicing
• Maintain supply workflows and vendor relations
• Assist with reporting and data analytics to improve processes
• Serve as central point of contact for clinical teams and inquiries

Skills

Organizational skills

Communication skills

Problem solving

Physical ability

Education

Bachelor's degree

Tools

EMRs

Data analysis tools

Revenue cycle systems

Job description

Overview

The Business Operations Associate supports key operational functions for Catholic Health Home Care. This role ensures efficient, accurate execution of daily operations including interdepartmental coordination, customer service, data processing, documentation management, and revenue cycle support. The Associate is instrumental in real-time issue resolution, communication across clinical and administrative teams, and the overall improvement of workflows and service delivery.

Job Details

General Responsibilities

• Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Maintains productivity to achieve metrics, per department protocols, as assigned
• Support smooth daily operations across departments and partner affiliates
• Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately
• Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems
• Track, follow up, and **escalate** documentation deficiencies (e.g., missing physician orders or clinical notes)
• Coordinate with clinicians, physicians, vendors, and CH affiliates to support care delivery and compliance
• Support revenue cycle operations, including documentation reconciliation and invoice processing
• Maintain medical supply and durable medical equipment (DME) workflows, including inventory and vendor relations
• Assist with reporting and data analytics; contribute to process improvement initiatives
• Serve as a central point of contact for clinical teams, referral sources, and patient/family inquiries
• Ensure confidentiality and compliance in all patient and operational data handling
• Foster a culture of service, accountability, and teamwork

Qualifications

Education & Experience

• Bachelor’s degree required (or equivalent combination of experience and education)
• Prior experience in operations, healthcare, or customer service preferred
• Experience with EMRs, data analysis, or revenue-cycle workflows a plus

Skills & Abilities

• Strong organizational and time management skills
• Effective communicator with professional verbal and written skills
• Proactive problem‑solving and decision‑making abilities
• Ability to lift/carry up to 30 lbs. and perform moderate physical activity when needed

Salary Range

USD $27.00 - USD $29.00 /Hr.

Benefits

• multiple medical plans
• life insurance
• generous paid time off
• flexible spending accounts
• substantial tuition reimbursement
• an employer funded pension plan
• several savings plan options