Business Operations Analyst MMA

MultiCare; Northern (KY); Remote; USD 64,000 - 89,000; Full time

Benefits offered by this job

Tuition assistance

Residencies

Career development

Job summary

MultiCare seeks a Business Operations Analyst for MMA to serve as the liaison between MHS and MMA, supporting ambulatory registration and improving front office processes across MMA locations.

The role requires evaluating registration quality, delivering targeted training, and reducing denials while increasing upfront collections and patient satisfaction. EPIC experience and healthcare analytics are essential for success in this role.

Qualifications

• High School diploma or GED equivalent preferred.
• BA in business, healthcare, or related field preferred.
• Minimum three (3) years relevant healthcare systems and analytical experience.
• Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings.

Responsibilities

• The Business Operations Analyst for MMA is an internal liaison between MHS and MMA and supports front office ambulatory registration processes.
• Monitors and evaluates the quality and effectiveness of front office teams in all MMA locations, creating and delivering training as necessary to increase overall staff competency.
• The analyst works directly with MMA leadership and finance, IS-Application analysts, revenue cycle, ILD, and others as necessary, to assure efficient front office practices.

Skills

Data analysis

EPIC information systems

Training development

Front office operations

Process improvement

Education

BA in business

BA in healthcare

BA in related field

Tools

EPIC information systems

Availity

One Health Port

Provider One

Job description

## Business Operations Analyst MMAApply: Remote, USA: Full time: Posted Today: JR82991**Join a team that shares your calling** At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. **FTE:** 1.0, **Shift:** Day, **Schedule:** Day**Position Summary**The Business Operations Analyst for MMA is an internal liaison between MHS and MMA and supports front office ambulatory registration processes. The incumbent monitors and evaluates the quality and effectiveness of front office teams in all MMA locations, creating and delivering training as necessary to increase overall staff competency. The incumbent decreases denials caused by registration errors, increases upfront collections and improves the patient experience. Work situations require system level problem solving, interpreting information from a variety of sources, and complex data analysis. This role works with minimal supervision and requires the use of discretion and good judgment in decision making. External contacts include third party, private insurance payers and application vendors such as EPIC, Availity, One Health Port, and Provider One. The analyst works directly with MMA leadership and finance, IS-Application analysts, revenue cycle, ILD, and others as necessary, to assure efficient front office practices. **Requirements*** High School diploma or GED equivalent preferred* BA in business, healthcare, or related field preferred* Minimum three (3) years relevant healthcare systems and analytical experience including work in research and analysis of registration problems required* Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings**Why MultiCare?** **Rooted in the local community** Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. **Growth and education** Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. **Well-being and support** Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. **Living our values** Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. **Belonging for all** Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. **Pacific Northwest lifestyle** Work and live where natural beauty, adventure and strong community connections are part of everyday life.**Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $64,251.20 - $88,691.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.