Business Operations Analyst II - Manufacturing and Distribution

Dish Network Corporation; Denver, Northern (CO, KY); Hybrid; USD 71,000 - 90,000; Full time

Benefits offered by this job

Health perks including HSA/FSAs

401(k) with company match

Employee stock purchase plan (ESPP)

Flexible time away

Job summary

EchoStar is seeking a Customer Success Manager and IT SME to bridge IT engineering and warehouse operations in a high-volume distribution setting in Denver, CO.

You will lead UAT, deployments, and real-time issue resolution for WMS and related applications, driving continuous improvements and cross-functional coaching to ensure flawless go-lives and peak performance.

Experience with Manhattan SCALE, SQL Server, Oracle, and AI analytics is preferred; a Bachelor’s degree in IT/CS is required.

Qualifications

• Minimum Education: Bachelor’s Degree in IT Systems, Computer Science, Industrial Engineering, or highly related experience and education.

Responsibilities

• Manage high-volume distribution center operations with alignment between IT systems and warehouse workflows.
• Lead UAT, production validations, and application deployments for go-lives and peak periods.
• Resolve expert-level IT application issues in real time, coordinating with vendors and CABs.
• Analyze system usage and capacity to drive continuous process improvements across manufacturing and distribution.

Skills

WMS operations

UAT testing

IT application support

Lean manufacturing

Supply chain logistics

Cross-functional PM

AI in operations

Vendor management

SQL / Oracle

Communication skills

Education

Bachelor's degree in IT/CS

Tools

Manhattan SCALE

Microsoft SQL Server

Web applications

Oracle systems

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.

Job Duties and Responsibilities

Managing high-volume distribution center operations requires seamless alignment between IT systems and real-time warehouse workflows. Modern supply chain environments rely heavily on robust Warehouse Management Systems (WMS) to prevent operational bottlenecks, system downtime, and throughput delays. This role resolves critical operational and application issues on the warehouse floor, leads system testing and change validation, and drives continuous process enhancements to boost site-wide productivity and efficiency.

What Success Looks Like (Objectives):

• Serve as the primary Customer Success Manager and IT SME to bridge communication between IT engineering and warehouse floor operations


• Lead User Acceptance Testing (UAT), production validations, and application deployments to ensure flawless system execution during critical go-lives and peak operational periods


• Resolve expert-level application issues in real-time, coordinating with external vendors and Change Advisory Boards (CAB) to minimize operational disruption


• Analyze system usage reports, data accuracy, and capacity metrics to drive continuous process improvements across manufacturing and distribution units


• Apply AI-driven analytics and intelligent reporting tools to identify operational bottlenecks, optimize data interpretation, and streamline documentation workflows


• Deliver site-wide training, application mentorship, and clear technical guidance to empower cross-functional business partners

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring):

• Critical experience managing Warehouse Management Systems (WMS) operations, UAT execution, and end-to-end IT application support within distribution environments


• Expertise in interpreting complex operational data, technical instructions, and business requirements to write functional scopes and business correspondence


• Deep understanding of Lean Manufacturing principles, supply chain logistics, and cross-functional project management across manufacturing and transportation teams


• Superior communication, relationship-building, and change management skills to translate technical concepts for non-technical stakeholders


• Practical AI application skills to automate data gathering, analyze capacity utilization trends, and accelerate problem-solving workflows


• Strong problem-solving, factual reasoning, and vendor management capabilities under high-pressure, time-sensitive operational conditions


• Experience with Manhattan SCALE, Microsoft SQL Server, web applications, or Oracle systems

Minimum Requirements:

• Minimum Education: Bachelor’s Degree in IT Systems, Computer Science, Industrial Engineering, or highly related experience and education

Visa sponsorship not available for this position

Salary Ranges

Compensation: $71,000.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please [e-mail] you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)