Business Operations Analyst – Ambulatory Services

UW Health; Madison (WI); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave and adoption assistance

Tuition benefits

Referral bonus

Flexible schedules

Job summary

UW Health seeks a Business Operations Analyst for Ambulatory Services to support strategic growth and performance. The role blends analytics, budgeting, and data-driven decision support across ambulatory care with a regular hybrid schedule requiring onsite work in Madison, WI.

You will build models, run ROI analyses, and develop dashboards for leadership, while coordinating clinical expansions and technology rollouts. A strong analytical mindset and project experience are essential.

Qualifications

• Bachelor's degree required; four years of relevant experience may substitute.
• MBA or healthcare informatics degree preferred.
• Experience in forecasting, budgeting, and ROI modeling is essential.

Responsibilities

• Support ambulatory services initiatives using project management methods.
• Build financial models, ROI analyses, and pro formas for new clinics.
• Assist budgeting, forecasting, and workforce planning activities.
• Extract and analyze data from Epic and databases for decisions.
• Develop executive dashboards and leadership-ready reports.
• Coordinate cross-functional implementations and readiness activities.

Skills

SQL

Epic reporting

Qlik

Excel

Education

Bachelor's degree in business, finance, information systems, or related field

MBA or related master's preferred

Tools

Epic

Job description

Work Schedule

This is a full-time position, scheduled to work Monday through Friday with core business hours between 8:00 a.m. and 5:00 p.m. The role is hybrid with a regular need to work onsite in Madison, WI to support organizational priorities. Off hours availability may be required.

Job Description

Work Schedule: This is a full-time position, scheduled to work Monday through Friday with core business hours between 8:00 a.m. and 5:00 p.m. The role is hybrid with a regular need to work onsite in Madison, WI to support organizational priorities. Off hours availability may be required.

Business Operations Analyst - Ambulatory Services

At UW Health, innovative thinking and operational excellence helps us deliver remarkable care every day. We are seeking a highly organized, analytical, and collaborative Business Operations Analyst to support strategic growth and operational performance across Ambulatory Services.

What You'll Do

• Support complex operational and strategic initiatives across ambulatory services using Agile and Waterfall project management methodologies.
• Build financial models, business cases, ROI analyses, and pro formas to evaluate new clinics, service line expansions, and capital investments.
• Support operational budgeting, volume forecasting, workforce planning, and supply cost analysis.
• Extract, analyze, and interpret data from Epic, databases, and other enterprise systems to support informed decision-making.
• Develop executive-level dashboards, reports, and polished PowerPoint presentations for leadership audiences.
• Coordinate cross-functional implementation efforts, including clinical expansions, system deployments, operational readiness activities, and technology rollouts.
• Monitor project performance, track outcomes, and identify opportunities for process improvement and operational efficiency.

What We’re Looking For

• Strong business and financial acumen with experience in forecasting, budgeting, and ROI modeling.
• Advanced analytical and technical skills, including SQL, Epic reporting, Qlik, and advanced Excel.
• Proven project management experience leading initiatives from planning through execution.
• Exceptional organizational, communication, and stakeholder engagement skills.
• A self-starter who thrives in a fast-paced environment and enjoys solving complex operational challenges.

If you're passionate about turning data into action, driving strategic growth, and helping shape the future of ambulatory care, we'd love to hear from you.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted position

Qualifications

• Bachelor's Degree in business administration, finance, information systems, or another relevant field. Four years of relevant experience may be considered in lieu of a degree in addition to the experience listed below Required
• Master's Degree in Business Administration, Healthcare Administration, Informatics, or other relevant field Preferred

Work Experience

• 3 years of experience in healthcare, accounting, business administration, finance, analytics, project leadership or related experience Required
• Prior experience in healthcare analysis Preferred
• Prior experience in analysis, strategic planning, and decision support Preferred
• Prior experience in an academic healthcare environment Preferred
• Prior experience in writing SQL or similar languages Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

- our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 90 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.