Business Operations Analyst

Cypress HCM; Lehi (UT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Cypress HCM is seeking a Business Operations Analyst 3 in Lehi, UT, to enhance enterprise Digital Media operations using cutting-edge technologies. The role involves collaboration with various teams to streamline workflows, along with a focus on accuracy and problem-solving. Ideal candidates will have 3+ years in a similar role and strong communication skills.

Qualifications

• 3+ years of experience as a business process analyst or similar role.
• Strong understanding of quote to contract operations.
• Ability to adapt to changing priorities.

Responsibilities

• Collaborate with teams to optimize workflows.
• Support and operationalize Go-To-Market offers.
• Investigate issues, troubleshoot errors, and provide resolutions.

Skills

Communication

Problem-solving

Attention to Detail

Project Management

Tools

Salesforce

Microsoft Dynamics

Wiki

Workfront

JIRA

Job description

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Direct message the job poster from Cypress HCM

We have an exciting opportunity for a Business Operations Analyst 3 with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.

As a Business Operations Analyst, you'll have the opportunity to collaborate with cross-functional teams, optimize workflows, and drive efficiencies that directly impact our enterprise Digital Media quote to contract operations.

• Business Operations Analyst 3 (Contract)
• Location: Lehi UT (Hybrid Tuesdays, Wednesdays, and Thursdays)
• Duration: 1 Year
• Team: Quote to Cash Operations

Key Responsibilities:

• Work with Operational teams, Product Business Units, Pricing Strategy teams, to support and operationalize the Go-To-Market offers
• Coordinate, review, and assist in delivery of product and process-specific training related to the Enterprise Go-To-Market offers
• Build and maintain approval and process documentation related to Adobe's Enterprise offerings
• Communicate Go-To-Market changes, process changes, and or system changes to global operational and approval teams that would impact deals they support
• Actively participate in projects within Pricing and Revenue Operations and advocate for continuous improvement in the quote-to-cash processes
• Serve as the first point of contact for team members encountering issues or seeking guidance related to quote-to-contract processes in Salesforce and Microsoft Dynamics.
• Investigate reported issues, troubleshoot system errors, and provide timely resolutions or escalate to appropriate teams for further assistance.
• Maintain documentation of common issues, resolutions, and user guides to facilitate self-service support and knowledge sharing within the team.
• Assist in system administration tasks such as user management, permission setting, and configuration updates.

Required Skills & Qualifications:

• Outstanding communication skills, able to articulate challenges and help inform decisions to relevant collaborators
• Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.
• Meticulous attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision.
• 3+ years of experience as a business process analyst or similar role, with a strong understanding of quote to contract operations, Salesforce and/or Microsoft Dynamics
• Experience with Wiki, Workfront and JIRA or equivalent bug management software
• Ability to adapt to changing priorities and thrive in a dynamic, rapidly evolving environment.

Compensation:

• Up to $45.25 per hour.

# 36144330

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

• Industries

  Technology, Information and Media, Internet Marketplace Platforms, and IT System Custom Software Development

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