Business Office Supervisor - ARC

Austin Regional Clinic: ARC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Austin Regional Clinic is seeking a Business Office Supervisor to oversee daily operations of front and back office staff in a busy outpatient clinic. The role ensures accurate patient registration, referrals, and documentation while maintaining HIPAA and OSHA compliance.

The supervisor will drive staffing, coaching, and training to meet provider and patient needs. Responsibilities include sustaining effective communication, conducting regular staff meetings, interviewing candidates,

Qualifications

• Experience supervising front and back office staff in a busy outpatient setting.
• Knowledge of HIPAA, OSHA, and clinic compliance policies.
• Ability to coach, motivate, and train staff to meet clinic goals.

Responsibilities

• Direct daily supervision of front and back office staff including appointments, check-in/check-out, patient registration, and referrals.
• Coordinate staffing, coaching, and training to ensure efficient clinic operations.
• Maintain compliance and confidentiality while promoting the clinic mission and philosophy.
• Build communication and teamwork through regular staff meetings and information sharing.
• Interviews prospective employees and works with HR during hiring processes.
• Oversee on-site training for new and existing staff and coordinate with Clinic Manager and HR for counseling or discipline as needed.

Skills

Staff supervision

Staff training

Communication

Job description

Business Office Supervisor

Job Category: Professional

Requisition Number: BUSIN009701

Posting Details

Posted: September 21, 2026

Full-Time

On-site

Location

Showing 1 location

About Austin Regional Clinic

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

Purpose

Under general supervision, is responsible for daily supervision of business office staff performing duties such as appointments, check-in/check-out, patient registration, referrals, review of claim queues, medical records, etc

• Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions

Manages, trains, coaches, develops, and supervises a variety of front and back office staff and/or HIM staff in a busy outpatient clinic.

Ensures business processes and protocols are followed in the business office and medical records areas.

Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients.

Builds communication and teamwork by holding regularly scheduled staff meetings to communicate clinic and/ or organizational information.

Remains knowledgeable concerning policies and procedures, and interprets and implements changes accordingly.

Maintains records of attendance, on-going evaluation, time off requests, and counseling.

Interviews prospective employees and communicates with Human Resources throughout the hiring process.

Works with Staff Development to coordinate new hire training for new employees.

Coordinates on-site training for new and existing staff members.

Participates with management team in developing and working towards individual clinic goals.

Evaluates staff performance and provides regular feedback to the staff.

Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate.

Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and