Business Office Specialist - Surgery Center

Atlanticare; Little Egg Harbor Township (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Medical Insurance

Retirement Plans

Disability Coverage

Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits

Job summary

AtlantiCare is seeking a Business Office Specialist - Surgery Center to ensure timely appointment scheduling, verify insurance, and accurately enter client data in the system. The role handles patient accounts to procure payments from third-party and patient pay sources while maintaining compliant records.

The ideal candidate has 2+ years in a hospital business office or 3+ years in collections, with strong telephone skills and basic medical terminology knowledge.

Qualifications

• High School Diploma required; 1–2 years of college preferred.
• 2+ years hospital business office experience or 3+ years in collection field.
• Excellent telephone communication skills and computer literacy.
• Working knowledge of basic medical terminology; confidential, customer-focused service.

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Verify patient insurance information and enter data into the system.
• Provide financial information to patients and assist with questions about bills and plans.
• Process patient accounts to collect payments and manage denials/refunds in coordination with revenue cycle.

Skills

Phone communication

Customer service

Computer literacy

Medical terminology

Education

High School Diploma

Some college preferred

Job description

Business Office Specialist - Surgery Center

Job Description

POSITION SUMMARY The Specialist ensures the timely and organized scheduling of patient appointments, verifies patient insurance information, enters client information into the computer, and provides accurate financial information to clients. The Specialist also processes all patient accounts for their designated area in order to procure payments from third party and patient pay accounts. This position also ensures the accuracy of patient records, and compliance with State and Federal Regulations. The Representative verifies patient insurance, collects deductibles, and arranges payment plans. This position assists patients with questions regarding bills, insurance and alternative payment plans. The Specialist also performs activities related to denials, unresolved payments and refunds. Performs activities related to denial, unresolved payment and refund functions for the Surgery Center Business Office Department in coordination with other revenue cycle functions to meet customer requirements, maximize revenue collection, and achieve best practice targets.

QUALIFICATIONS EDUCATION: High School Diploma is required. One or two years of college preferred.

EXPERIENCE: At least 2 years hospital business office experience or a minimum of 3 year experience in the collection field. Overall knowledge of business office procedures and hospital policies. General knowledge of third party payors collection procedures, and collection laws. Excellent telephone communication skills. Computer literacy required. Working knowledge/familiarity of basic medical terminology. Customer service oriented, which includes the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive and empathetic manner in difficult interpersonal situations.

CERTIFICATION/LICENSURE: No certification, registration, or licensure required.

PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT This position requires sitting, standing, walking, stooping and crouching for the majority of the workday. Works with such equipment as computer terminal, fax machine, printer and copier. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP This position reports department leadership and supervises incumbents as assigned. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Qualifications

EDUCATION: High School Diploma is required. One or two years of college preferred.

EXPERIENCE: At least 2 years hospital business office experience or a minimum of 3 year experience in the collection field. Overall knowledge of business office procedures and hospital policies. General knowledge of third party payors collection procedures, and collection laws. Excellent telephone communication skills. Computer literacy required. Working knowledge/familiarity of basic medical terminology. Customer service oriented, which includes the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive and empathetic manner in difficult interpersonal situations.

CERTIFICATION/LICENSURE: No certification, registration, or licensure required.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.