Business Office Manager – Skilled Nursing Facility

Resolve-Harmony-Center; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Resolve Harmony seeks an experienced Business Office Manager to oversee financial and administrative operations of our skilled nursing facility in Phoenix, AZ. This role ensures accurate billing, supports residents and families, and maintains compliant business office processes.

The ideal candidate will manage Medicare/Medicaid/private-pay billing, maintain resident financial records, and collaborate with admissions and nursing to support seamless operations.

Qualifications

• Experience in skilled nursing facility billing is preferred.
• Strong knowledge of Medicare/Medicaid/private-pay billing workflows.
• Experience with accounts receivable, collections, and resident trust accounts.
• Excellent communication and customer-service skills.
• Proficiency in healthcare billing systems and Microsoft Office.

Responsibilities

• Manage Medicare, Medicaid, private-pay, insurance, and managed-care billing.
• Maintain resident financial records and census information.
• Complete eligibility verification, authorizations, collections, and reconciliations.
• Process resident trust accounts and prepare financial reports.
• Monitor accounts receivable and follow up on balances.
• Communicate with residents, families, insurances, and government agencies.
• Ensure billing documentation is complete and submitted on time.
• Collaborate with admissions, nursing, payroll, and facility leadership.
• Follow all policies regarding billing and resident information.

Skills

Medicare/Medicaid billing

Accounts receivable

Resident trust accounts

Organizational skills

Communication

Microsoft Office

Healthcare billing software

Tools

Healthcare billing systems

Job description

Position:Business Office Manager – Skilled Nursing Facility

Location: Phoenix, AZ

Job Id:123

# of Openings:1

Resolve Harmony is seeking an experienced Business Office Manager to oversee the financial and administrative operations of our skilled nursing facility. This position plays an important role in maintaining accurate billing, supporting residents and families, and ensuring the business office operates efficiently and in compliance with applicable regulations.

Responsibilities:

• Manage Medicare, Medicaid, private-pay, insurance, and managed-care billing
• Maintain accurate resident financial records and census information
• Complete eligibility verification, authorizations, collections, and account reconciliation
• Process resident trust accounts and prepare required financial reports
• Monitor accounts receivable and follow up on outstanding balances
• Communicate professionally with residents, families, insurance providers, and government agencies
• Ensure billing documentation is complete, accurate, and submitted on time
• Collaborate with admissions, nursing, payroll, and facility leadership
• Follow all federal, state, and company policies regarding billing and resident information

Qualifications:

• Previous Business Office Manager experience in a skilled nursing facility is strongly preferred
• Working knowledge of Medicare, Medicaid, private-pay, and managed-care billing
• Experience with accounts receivable, collections, and resident trust accounts
• Strong organizational skills and attention to detail
• Ability to manage deadlines and multiple priorities
• Excellent communication and customer-service skills
• Proficiency with healthcare billing systems and Microsoft Office

Why Join Resolve Harmony?

At Resolve Harmony, you will join a collaborative team committed to providing quality care and a positive experience for our residents and their families. We value dependable professionals who take ownership of their work, communicate effectively, and contribute to the success of the facility.

Resolve Harmony is an equal opportunity employer.