Business Office Manager Healthcare

Apple Rehab; Watertown (CT); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Scholarships

Career development

Paid time off

Health insurance

Disability coverage

Call-a-Doc

EAP

Life insurance

401K

Longevity credit

Résumé du poste

Apple Rehab Watertown is seeking a Business Office Manager to lead our billing and administrative functions. You will manage Medicaid applications, payer changes, and billing workflows, ensuring accuracy and timely reporting.

The role requires strong leadership, attention to detail, and teamwork within a skilled nursing environment. Reporting to the Facility Administrator, you will supervise staff, coordinate with care teams, and drive continuous improvement in financial operations while

Qualifications

• High school diploma or equivalent; able to read, perform math, and follow instructions in English.
• Experience with A/R, billing systems and electronic claims management.
• Detail-oriented with ability to prioritise multiple tasks.
• Experience in long-term care billing and Medicaid/Medicare knowledge.
• Proven ability to work in a team and deliver customer-focused service.

Responsabilités

• Lead department meetings and drive leadership initiatives.
• Oversee payer eligibility, Medicaid applications, and billing processes.
• Maintain accurate census and communicate payor changes to departments.
• Ensure timely submission of Medicare ADRs and CMA appeals.
• Manage resident trust accounts and cash receipts daily.
• Monitor AR aging and take action to minimize bad debt.
• Collaborate with staff, residents, families, vendors, and consultants to improve service.

Connaissances

English literacy

A/R & Billing systems

Attention to detail

Innovative problem solving

LTC billing experience

Team player

Formation

High school diploma or equivalent

Outils

Point Click Care

Description du poste

Join Our Caring Team at Apple Rehab Watertown!

Are you passionate about providing exceptional care in a warm, family-oriented environment? Look no further! Apple Rehab Watertown is a 110 bed premier rehabilitation and skilled nursing facility situated in the heart of Watertown. As a leading center for comprehensive care, we offer a wide range of specialized services aimed at fostering healing, recovery, and overall wellness.

Why Choose Apple Rehab Watertown?

Our facility values a team-oriented approach, fostering a culture of collaboration, respect, and compassion among staff members. We seek dedicated professionals who are committed to delivering exceptional care and service to our residents.

About Us:

As a family-owned and operated company, Apple Rehab prioritizes treating residents and staff like family. With our senior management based in our local Avon, CT office, we ensure superior care from a company deeply rooted in your community. Our leadership is not distant but right in your backyard, offering a supportive and collaborative environment.

Job Opportunity:

Business Office Manager

Pay:

starting at $70,000/year

Reports To:

Facility Administrator

Staff Supervised:

As designated by Administrator

Responsibilities

Are you a motivated professional seeking a leadership role in a dynamic environment? We are currently looking for a dedicated individual to fill the position of Business Office Manager. As a key member of our team, you will play a crucial role in both leadership and administrative functions.

Leadership Functions:

• Participates in Department Head meetings and activities
• Leads by example and addresses all observed areas of concern or concerns brought by others
• Communicates and collaborates with all departments, receiving criticism and ideas for improvement in a positive way
• Participates and encourages a culture of compassion, caring, mutual respect, and outstanding customer service.
• Builds relationships with staff, residents, family member, vendors, and consultants to ensure customer and staff satisfaction
• Motivates all staff members by effective listening and positive feedback whenever possible
• Maintains an approach of continuous improvement (Quality Assurance/Performance Improvement), with resident care as the primary focus

Administrative Functions:

• Reviews all new admission payers for eligibility; advises pre-admission of payer concerns as needed; coordinates with the care team as well as Resident/family members to plan for coverage in advance of payer change; oversees the Medicaid application process to ensure responsible party is providing timely information to the LTC unit at DSS office
• Maintains accurate daily census including all residents and their payors. Reports census to all departments on a daily basis. Participates in all facility meetings related to billing and potential payor changes, which may include morning report, Medicare/Utilization Review, PPS, etc
• Communicate all information related to payor changes to the appropriate departments, including nursing, therapy, MDS, and Social Service as it pertains to resident services
• Monitor and oversee Medicaid renewal applications with responsible party to ensure continual coverage and necessary spendown is done timely
• Organizes prepares, and submits all billings accurately and by deadlines
• Monitors accounts receivable aging reports ongoing throughout the month and follows through on past due accounts, ensuring all appropriate action is taken to avoid bad debt
• Utilize corporate mandatory action steps for collection on past accounts (i.e. phone call, legal letter, etc)
• Make notes in software system on past due accounts indicating action taken
• Communicates all concerns related to payment timely to the Administrator as well as legal counsel and Corporate VP of AR as needed
• Open and process mail received daily
• All cash receipts (including cash, checks, EFT and credit card payments, etc) must be deposited and posted on a daily basis
• Track and monitor all Medicare ADRs and CMA Appeal Requests to ensure timely submission to the Corporate Clinical Reimbursement Director
• Prepares and mails resident account statements quarterly and as needed or at the resident or responsible parties’ request
• Plans for the preparation, review and submission of financial reports and audits to all appropriate regulatory agencies , Administrator, and to appropriate corporate staff
• Manage the Resident’s Trust Accounts to ensure Resident’s allowance and appropriate level of petty cash is available; Applied Income is paid to facility timely; bank accounts are reconciled to ledgers monthly; T19 resource limits are maintained; Resident accounts are not overdrawn at any time.
• Maintains resident confidentiality and privacy. Knows and complies with the Residents’ Bill of Rights.

Qualifications:

• Completion of secondary education showing the ability to read, perform mathematical calculations, write in a legible manner and follow oral and written directions in English.
• Accounts Receivable Business Office Manager is experienced in Point Click Care or other EHR and Billing systems, RFMS or other Resident Trust systems, and electronic claims management systems.
• Attention to detail, good follow through skills and ability to prioritize multiple tasks.
• Must be innovative and able to find creative ways to service the variety of residents’ needs and maintain the customer focus.
• 3-5 years experience in long-term care billing and collections; working knowledge of State Medicaid and Medicare law and third party insurance.
• Patience, tact and a positive attitude toward residents, family members, state and federal agencies and other staff.
• Demonstrates cooperation in assisting others and ability to work as a team.

Employee Benefits for 30+ Hours which may include the following:

• Scholarships and career development opportunities
• Generous 4 weeks of paid time off
• 7 paid holidays
• Health insurance benefits
• Short & long-term disability coverage
• Access to Call-a-Doc/24-7 MD telephone service
• Employee Assistance Program
• Life insurance coverage
• 401K retirement program
• Longevity credit for dedicated service

Note:

Benefits and requirements may vary based on employment status and hours worked. Inquire within for specific details.

Apple Rehab is an equal opportunity employer committed to diversity and inclusion in the workplace.