Business Office Manager Healthcare

Apple Rehab; Watertown (CT); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Scholarships and career development

4 weeks paid time off

7 paid holidays

Health insurance benefits

401K retirement program

Life insurance

Disability coverage

Résumé du poste

Apple Rehab Watertown is seeking a proactive Business Office Manager to lead administrative and financial operations in a 110-bed rehabilitation and skilled nursing facility in Watertown, CT. You will oversee payer eligibility, Medicaid processes, and daily census; collaborate with departments and families to ensure timely payor changes and accurate billing, while modeling compassionate leadership.

The role emphasizes continuous improvement, teamwork, and delivering high-quality resident

Qualifications

• Secondary education complete; ability to read, perform calculations, write clearly, and follow directions in English.
• Experience with Point Click Care or other EHR and Billing systems; RFMS or Resident Trust systems.
• Attention to detail, strong follow-through, ability to prioritize multiple tasks.
• 3–5 years in long-term care billing and collections; knowledge of State Medicaid and Medicare rules.
• Patience, tact and teamwork in interactions with residents, families, staff and agencies.

Responsabilités

• Lead Department Head meetings and activities; act as a role model and address concerns.
• Oversee billing, Medicaid applications, and payer changes with care team and residents’ families.
• Maintain daily census, communicate changes to departments, and participate in billing-related meetings.
• Monitor AR aging, past-due accounts, and collections; ensure timely action and documentation.
• Manage Residents’ Trust Accounts and cash handling; ensure confidentiality and residents’ rights.

Connaissances

Attention to detail

Prioritization

Teamwork

Customer service

Innovative problem-solving

Formation

High school diploma

Outils

Point Click Care

RFMS

Resident Trust systems

Description du poste

Join Our Caring Team at Apple Rehab Watertown!

Are you passionate about providing exceptional care in a warm, family-oriented environment? Look no further! Apple Rehab Watertown is a 110 bed premier rehabilitation and skilled nursing facility situated in the heart of Watertown. As a leading center for comprehensive care, we offer a wide range of specialized services aimed at fostering healing, recovery, and overall wellness.

Why Choose Apple Rehab Watertown?

Our facility values a team-oriented approach, fostering a culture of collaboration, respect, and compassion among staff members. We seek dedicated professionals who are committed to delivering exceptional care and service to our residents.

About Us:

As a family-owned and operated company, Apple Rehab prioritizes treating residents and staff like family. With our senior management based in our local Avon, CT office, we ensure superior care from a company deeply rooted in your community. Our leadership is not distant but right in your backyard, offering a supportive and collaborative environment.

Job Opportunity:

Business Office Manager

Pay:

starting at $70,000/year

Reports To:

Facility Administrator

Staff Supervised:

As designated by Administrator

Responsibilities

Are you a motivated professional seeking a leadership role in a dynamic environment? We are currently looking for a dedicated individual to fill the position of Business Office Manager. As a key member of our team, you will play a crucial role in both leadership and administrative functions.

Leadership Functions:

• Participates in Department Head meetings and activities
• Leads by example and addresses all observed areas of concern or concerns brought by others
• Communicates and collaborates with all departments, receiving criticism and ideas for improvement in a positive way
• Participates and encourages a culture of compassion, caring, mutual respect, and outstanding customer service.
• Builds relationships with staff, residents, family member, vendors, and consultants to ensure customer and staff satisfaction
• Motivates all staff members by effective listening and positive feedback whenever possible
• Maintains an approach of continuous improvement (Quality Assurance/Performance Improvement), with resident care as the primary focus

Administrative Functions:

• Reviews all new admission payers for eligibility; advises pre-admission of payer concerns as needed; coordinates with the care team as well as Resident/family members to plan for coverage in advance of payer change; oversees the Medicaid application process to ensure responsible party is providing timely information to the LTC unit at DSS office
• Maintains accurate daily census including all residents and their payors. Reports census to all departments on a daily basis. Participates in all facility meetings related to billing and potential payor changes, which may include morning report, Medicare/Utilization Review, PPS, etc
• Communicate all information related to payor changes to the appropriate departments, including nursing, therapy, MDS, and Social Service as it pertains to resident services
• Monitor and oversee Medicaid renewal applications with responsible party to ensure continual coverage and necessary spendown is done timely
• Organizes prepares, and submits all billings accurately and by deadlines
• Monitors accounts receivable aging reports ongoing throughout the month and follows through on past due accounts, ensuring all appropriate action is taken to avoid bad debt
• Utilize corporate mandatory action steps for collection on past accounts (i.e. phone call, legal letter, etc)
• Make notes in software system on past due accounts indicating action taken
• Communicates all concerns related to payment timely to the Administrator as well as legal counsel and Corporate VP of AR as needed
• Open and process mail received daily
• All cash receipts (including cash, checks, EFT and credit card payments, etc) must be deposited and posted on a daily basis
• Track and monitor all Medicare ADRs and CMA Appeal Requests to ensure timely submission to the Corporate Clinical Reimbursement Director
• Prepares and mails resident account statements quarterly and as needed or at the resident or responsible parties’ request
• Plans for the preparation, review and submission of financial reports and audits to all appropriate regulatory agencies , Administrator, and to appropriate corporate staff
• Manage the Resident’s Trust Accounts to ensure Resident’s allowance and appropriate level of petty cash is available; Applied Income is paid to facility timely; bank accounts are reconciled to ledgers monthly; T19 resource limits are maintained; Resident accounts are not overdrawn at any time.
• Maintains resident confidentiality and privacy. Knows and complies with the Residents’ Bill of Rights.

Qualifications:

• Completion of secondary education showing the ability to read, perform mathematical calculations, write in a legible manner and follow oral and written directions in English.
• Accounts Receivable Business Office Manager is experienced in Point Click Care or other EHR and Billing systems, RFMS or other Resident Trust systems, and electronic claims management systems.
• Attention to detail, good follow through skills and ability to prioritize multiple tasks.
• Must be innovative and able to find creative ways to service the variety of residents’ needs and maintain the customer focus.
• 3-5 years experience in long-term care billing and collections; working knowledge of State Medicaid and Medicare law and third party insurance.
• Patience, tact and a positive attitude toward residents, family members, state and federal agencies and other staff.
• Demonstrates cooperation in assisting others and ability to work as a team.

Employee Benefits for 30+ Hours which may include the following:

• Scholarships and career development opportunities
• Generous 4 weeks of paid time off
• 7 paid holidays
• Health insurance benefits
• Short & long-term disability coverage
• Access to Call-a-Doc/24-7 MD telephone service
• Employee Assistance Program
• Life insurance coverage
• 401K retirement program
• Longevity credit for dedicated service

Note:

Benefits and requirements may vary based on employment status and hours worked. Inquire within for specific details.

Apple Rehab is an equal opportunity employer committed to diversity and inclusion in the workplace.