Business Office Manager (BOM)

Saber Healthcare Group; Norfolk (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the long-term care industry is seeking a Business Office Manager in Norfolk, Virginia. The role involves overseeing the revenue cycle, maintaining accurate financial documentation, and collaborating with departments to drive operational success. Candidates should have experience in healthcare and a strong understanding of health insurance processes and Medicaid.

Benefits

Daily Pay

Comprehensive benefits including medical, dental, vision

401K through Fidelity

Employer-paid life insurance for full-time employees

Generous PTO

Educational and leadership opportunities

Discount programs, including childcare through Kindercare

Wellness programs via WebMD

Employee recognition programs

Qualifications

• Two years' experience in long-term care or healthcare business office settings.
• Knowledge of Medicaid eligibility and application processes.

Responsibilities

• Maintain accurate daily census and understand resident payer sources.
• Meet with residents to explain financial responsibilities.
• Process daily deposits and apply funds to resident accounts.

Skills

Communication

Knowledge of health insurance payers

Proficient in Microsoft Office

Education

High school diploma or equivalent

Some college preferred

Job description

POSITION SUMMARY:

The Business Office Manager is responsible for overseeing the entire Revenue Cycle of the community. They will record census, cash, revenue, counsel residents and responsible parties regarding their financial responsibilities, and maintain documentation of collection efforts. In addition, the Business Office Manager will have various assignments as they work in conjunction with other departments to drive operational success. This is a full-time, in-office position with flexible hours.

Qualifications:

• High school diploma or equivalent, some college preferred
• Two (2) years' experience in long-term care or other related business-office experience in a healthcare setting
• Knowledge of health insurance payers including Medicare and Medicaid
• Knowledge of Medicaid eligibility and the application process
• Ability to communicate tactfully with residents, families, the public, and other members of the organization
• Proficient in Microsoft Office, including Outlook and Excel

Responsibilities:

• Maintain accurate daily census by understanding resident payer sources, their hierarchy, and relevant regulations
• Meet with residents and/or representatives on all admissions to explain their financial responsibilities
• Maintain collection goals by ensuring prepayment of private pay accounts
• Follow collection procedures including calls and letters
• Identify accounts for escalation to small claims, estate, or collection attorneys
• Collaborate with field support staff to prepare documents for uncollectible accounts
• Understand Medicaid eligibility requirements and assist residents with applications
• Work with Medicaid Caseworkers to address denials and appeals
• Process daily deposits and accurately apply funds to resident accounts
• Maintain resident trust activity according to policy and regulations
• Complete all data entry for month-end close within deadlines

About Us:

We strive to be a leader in the long-term care industry operating in 6 states. Our commitment to residents and staff, from Scratch Kitchens to the Saber Foundation Employee Hardship program, sets us apart.

Benefits and Perks:

• Daily Pay
• Benefit eligibility after 30 days
• Comprehensive benefits including medical, dental, vision, and HSA with employer contribution
• 401K through Fidelity
• Employer-paid life insurance for full-time employees
• Employee Assistance Program
• Generous PTO
• Educational and leadership opportunities
• Discount programs, including childcare through Kindercare
• Wellness programs via WebMD
• Employee recognition programs
• Culture of creating an IMPACT

*Program details vary by facility. Please see HR for specifics.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to gender, race, color, national origin, religion, disability, age, veteran status, or other protected characteristics.