Branch Operations Manager III

Davita Inc.; Lincoln Gardens (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in flexible workspace solutions seeks a Branch Operations Manager to oversee branch performance, drive safety, and fulfill customer needs. The ideal candidate will have substantial management experience and budgeting skills, culminating in high customer satisfaction while leading a diverse team.

Benefits

Medical, dental, vision insurance

Paid time off and holidays

Tuition reimbursement

401(k) matching

Qualifications

• 5 years of management experience in service, manufacturing, or construction.
• Experience managing budgets is required.
• Ability to handle fast-paced environments effectively.

Responsibilities

• Oversee branch operations and manage workforce.
• Ensure compliance with safety and operational standards.
• Drive customer satisfaction and respond to inquiries.

Skills

Problem Solving

Multitasking

Relationship Building

Communication

Safety Commitment

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

MS Office

Salesforce

SAP

Tableau

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4,000+ employees are at the heart of everything we do. We offer industry-leading pay and benefits, opportunities for development and upward mobility, and invest in the communities we serve. We are the leading provider of innovative flexible workspace and portable storage solutions, serving a diverse range of customers across all industries from over 240 locations in the United States, Canada, and Mexico.

Our values are the foundation of our company. We strive to diversify our teams to ensure we have the best talent. We are committed to creating an inclusive and equitable workplace where everyone can contribute authentically. To learn more about WillScot and our culture, click here. Build your future with us!

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for the success of the branch. This role entails driving safety, controlling costs, managing the branch workforce, and efficiently overseeing inventory. Success is achieved through value-driven execution that complies with WS policies and relevant laws. The BOM maintains high service standards, responds to customer inquiries efficiently, and strives for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provide managerial oversight to branch operational employees, including Supervisors, Shop/Yard Labor, Field Service, Dispatchers, Drivers, and Coordinators.
• Manage tasks, daily assignments, and duties for temporary workers and contractors.
• Communicate clearly and timely with all branch employees.
• Utilize internal systems to ensure safe, timely, cost-effective, and high-quality delivery of activities.
• Manage costs related to maintenance, inventory, and fleet servicing efficiently.
• Plan and manage budgets, actively controlling costs.
• Ensure compliance with work orders, billing, inventory, and purchasing processes.
• Maintain availability of parts, VAPS, and other resources for efficient operations.
• Collaborate with HR and leadership to develop and manage the branch workforce, including recruiting, training, and employee development.
• Manage logistics aspects such as safety, resources, DOT compliance, and route efficiency.

Production

• Ensure timely off-rent processes, thorough inspections, and damage billing.
• Manage fleet inventory counts and work order accuracy.
• Order, receive, and distribute materials and VAPS efficiently.
• Focus on first-time quality to reduce service calls, conducting root cause analysis and implementing corrective actions.
• Perform other duties as assigned.

Customer Service

• Use Net Promoter Score (NPS) feedback to improve processes.
• Ensure timely deliveries, returns, relocations, and service.
• Drive high product quality and operational excellence for commercial readiness.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of applicable experience.
• 5 years managing direct reports in a service shop, manufacturing, or construction environment, or 2 years with WillScot.
• Experience managing budgets.
• Proficiency in MS Office applications.
• Ability to meet deadlines in a fast-paced environment.
• Creative problem-solving skills.
• Ability to build relationships with vendors.
• Effective multitasking skills.

Preferred:

• Bachelor’s degree.
• Customer service experience.
• Experience with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

Personal Characteristics

• Lead by example, embodying our values:
• Health & Safety commitment
• Inclusion & Diversity
• Excellence
• Trustworthiness & Reliability
• Customer focus
• Community engagement

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential. Duties outside normal responsibilities may be required as needed.

We offer comprehensive benefits including medical, dental, vision, disability, life insurance, paid time off, holidays, tuition reimbursement, and 401(k) matching. Additional details about benefits are available here.

WillScot is an equal opportunity employer. We prohibit discrimination and harassment of any kind and are committed to diversity and inclusion in all employment practices.