Business Office Manager

Grand Living; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO 120+ hours first year

Health insurance

401(k) with company match

Life insurance & EAP

Job summary

Grand Living is seeking a seasoned Business Office Manager to elevate the resident experience through efficient general business and accounting operations. You will handle billing, collections, HR onboarding, and benefits, while maintaining meticulous records and ensuring timely reporting.

Preferred candidates hold a Bachelor’s degree in accounting or related field, with 5+ years in office operations and strong proficiency in Microsoft Office. This role reports to the Executive Director.

Qualifications

• Five or more years of progressively responsible Office Operations experience with Payroll, AP, AR, and GL experience.
• Ability to read, write and understand the English language in order to meet with residents and their family members regarding charges.
• Working knowledge of Microsoft Windows operating environment, Microsoft Office Suite, and industry applications.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds.

Responsibilities

• Oversee business and accounting operations to enhance the resident experience.
• Prepare monthly billing statements and collect accounts receivable.
• Respond to resident and family inquiries regarding charges in a timely manner.
• Oversee Human Resource functions including onboarding, new hire paperwork, and employee benefits.
• Maintain the community’s records in The Sterling Touch system and ensure accuracy under the Executive Director’s guidance.

Skills

Payroll

Accounts Payable

Accounts Receivable

General Ledger

Staff supervision

English fluency

Microsoft Office

Microsoft Office Suite

Education

Bachelor's degree

Accounting

Tools

Microsoft Office Suite

Microsoft Office

Job description

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About The Position

The Business Office Manager is responsible for enhancing the overall Resident experience through the provision of exceptional general business and accounting operations. The Business Office Manager prepares monthly billing statements and subsequent collections of accounts receivable. Responds directly to resident and/or family member inquiries regarding charges in a timely manner. Oversees Human Resource functions including new hire paperwork, on-boarding, and employee benefits, ensuring timely and accurate reporting and employee awareness. The Business Office Manager position is responsible for the community’s recordkeeping for Grand Living. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. The Business Office Manager is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices, and philosophy.

Qualifications and Requirements

• Five or more years of progressively responsible Office Operations experience with Payroll, AP, AR, and GL experience
• Ability to read, write and understand the English language in order to meet with residents and their family members to explain billing charges, supervise staff, communicate with vendors as well as communicate with other employees.
• Working knowledge of Microsoft Windows operating environment, Microsoft Office Suite, and industry applications.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds.

Education

• Bachelor’s degree; preferably majoring in accounting.
• Will consider the equivalent combination of work experience and education.

Benefits

• 1) a generous Paid Time Off (PTO) programoffering 120 hours ofPTO in the first year, increasing to 160 hours inthe second year, and continuing to build with length of service
• 2) affordable insurance options for medical, dental, vision and more
• 3) a 401(k)witha 4% company match on a 5% contribution
• 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is ahigh-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitnessfacilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.