Business Office Manager

Brookdale; Santa Rosa (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Brookdale offers an opportunity for growth as a Business Office Manager, overseeing essential community operations and providing leadership to associates. The role includes managing billing, payroll, and compliance with a focus on high-quality resident services. Comprehensive benefits and professional development programs are included.

Benefits

Medical, Dental, and Vision insurance

401(k)

Paid Time Off

Tuition reimbursement

Employee discounts

Qualifications

• Minimum of three years related experience and/or training.
• Preferred previous managerial and office setting experience.

Responsibilities

• Oversees business office operations and associates.
• Ensures proper billing for services and oversees payroll processes.
• Supports executive director in growth and compliance.

Skills

Leadership

Communication

Problem Solving

Education

Associates degree (A.A.)

Job description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement into positions such as Director of Financial Services, Human Resources Managers, and Executive Directors.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team-based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become U.S. citizens, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Leader primarily responsible for the business office operations of the community.
• Responsible for attracting, engaging, developing, and retaining community associates necessary to provide high-quality care and personalized services to residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
• Supports the Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
• Ensures effective communication with associates, residents, families, vendors, and visitors.
• Ensures residents are properly billed for services and leads the timely collection of receivables.
• Oversees payroll processes to ensure correct payments.
• Ensures vendor invoices are billed appropriately and processed timely. Supports an inclusive community culture.
• Associates degree (A.A.) or equivalent from a two-year college or technical school required; additional experience can substitute for education on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.

May also directly supervise another department.

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

• Gracious hospitality and neighborliness for residents and families.
• Home-like feel and comfort for residents and visitors.
• Entertaining events and gatherings to foster connections.
• Industry leader in clinical care.
• Nationwide company with over 675 communities, offering opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.