Concierge/Receptionist

Trustwell Living, LLC; Raytown (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Trustwell Living, LLC is seeking a receptionist partner to provide general office support, answer incoming calls, greet guests, and manage mail for the Raytown community. This role supports administrative tasks and coordinates with the Executive Director and other staff.

The position emphasizes strong organizational and communication skills, professional presentation, and the ability to work independently while maintaining confidentiality and resident privacy. Training provided on site.

Qualifications

• 6 months to 1 year of relevant experience and/or training.
• High school diploma or GED preferred.
• Excellent verbal and written communication with residents and staff.
• Ability to maintain confidentiality and professionalism.
• Ability to lift up to 50 lbs. and stand for long periods.

Responsibilities

• Answer telephones and direct callers to the appropriate EP or voicemail.
• Greet and direct visitors to the community.
• Take and retrieve messages for EPs.
• Provide visitors with community information and directions.
• Sort and route incoming mail; coordinate express mail pickup.
• Assist with ordering and stocking office supplies.
• Assist with photocopying, faxing, filing, and collating.
• Provide tours and collect initial inquiry information.
• Perform other duties as assigned.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Independent work

Team collaboration

Cross-training

Professionalism

Education

High school diploma or GED

Job description

Position Summary

Provides general office support with a variety of clerical activities and related tasks. The receptionist partner will be responsible for answering incoming calls, welcoming guests to the community, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Reports To: EXECUTIVE DIRECTOR OR DESIGNEE

Position Responsibilities

• Answers telephones and directs the caller to the appropriate EP. Will transfer a caller to an EP’s voice mailbox when the associate is unavailable.
• Greets and directs visitors to the company.
• Will take and retrieve messages for various EP’s.
• Provides callers with information such as community address, directions to the community location, community fax numbers, company website, and other related information.
• Received, sorts and forward’s incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking, and distribution of office supplies.
• May also assist with other related clerical duties such as photocopying, faxing, filing, and collating.
• Provides tours and collects initial inquiry information when needed.
• Performs other duties as assigned.

Employment Requirements

• Possession of strong organizational skills. Is neat, accurate, dependable and keeps work/space clean.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Adequate and clear English speaking and writing ability.
• Displays mature behavior and attitude in speech and action.
• Interacts in professional manner with Residents, public and co-workers. Works cooperatively with management. Displays willingness to assist co-workers when situation requires.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Able to work collectively with the administrative team associates.
• Willingness to cross-train with other community positions.
• Ability to maintain strict resident and operational confidentiality.
• Displays cleanliness, good grooming, personal appearance and follows dress requirements consistently.
• Maintains acceptable attendance record/follows work schedule.
• Ability/willingness to follow all policies and procedures.
• Ability to do occasional heavy lifting (up to 50 lbs.), 30 lbs. regularly.
• Ability to spend long periods on feet and to ambulate quickly.
• Is free of non-treated communicable disease.
• CPR/First Aid Certified.

Training And Experience

6 months to 1 year of relevant experience and/or training, or equivalent combination of education and experience.

Education

Possession of a high school diploma or equivalent (GED) preferred.