Business Office Manager

MediLodge; Lansing (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental, vision, prescription insurance

401K

HSA/FSA

Daily/Weekly Bi-Weekly pay via UKG

Job summary

MediLodge of Lansing is seeking a dedicated Business Office Manager to oversee Medicaid applications, billing, collections, resident trust and coordination with the Central Billing Office.

Ideal candidates will have at least one year of SNF business office experience, strong supervisory skills, and proficiency with PCC billing and RFMS systems, Excel, Word and PowerPoint in a fast-paced healthcare setting.

Qualifications

• High School Diploma required and at least 1 year of Skilled Nursing Facility business office experience with billing/collections and patient trust accounting.
• Experience supervising business office staff is preferred.

Responsibilities

• Supervise the business office staff including reception and assistants.
• Collaborate with Administrator, Central Billing Office, and Regional offices.
• Oversee resident trust accounting and security of patient funds.
• Manage all aspects of patient billing and AR across Medicare, Medicaid, and private payers.
• Ensure timely collections and month-end closing per policy.
• Coordinate responses to audit requests and resolve claim edits.

Skills

Reading complex documents

Responding to inquiries

Analytical thinking

Education

High School Diploma

Tools

PCC billing

RFMS

Excel

PowerPoint

Word

Job description

Facility: MediLodge of LansingWe invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you’ve made a meaningful impact in the lives of our residents will be your greatest reward.

Why MediLodge?

• Michigan’s Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
• Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
• Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
• Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.

Key Benefit Package Options?

• Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
• Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
• Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
• Pet Insurance: Three options available
• Education Assistance: Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options
• Unlimited Referral Bonuses.

Start a rewarding and stable career with MediLodge today!

Summary

The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.

Qualifications

Education/Experience:

• High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
• Prior supervisor experience in a business office setting preferred.

Job Functions

• Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office.
• This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations.
• Responsible for the supervision, hiring and training of the business office staff.
• Responsible for all aspects of the resident trust accounting system, including security of patient funds.
• Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary.
• Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections.
• Responsible for ensuring collections of balances due from residents while in the facility.
• Manages the Medicaid pending application and conversion process to ensure timely resolution.
• Responsible for month-end closing of billing system in accordance with company policy and timelines.
• Ensures patient bills and collection letters are processed accurately and timely.
• Communicates with Central Billing Office with additional billing information to clear claim edits and rejections.
• Coordinate responses to various audit requests.
• All other duties as assigned.

Knowledge/Skills/Abilities

• Point Click Care (PCC) billing system experience preferred.
• National Data Care Resident Funds Management System (RFMS) experience preferred.
• Experience using Excel, Power point, and Word.
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.