Business Office Manager

MediLodge; East Lansing (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

401K retirement plan

HSA/FSA options

Tuition reimbursement

Student loan repayment

Job summary

MediLodge of Campus Area is seeking a Business Office Manager to oversee all business office functions, including Medicaid applications, billing, collections, and patient trust accounting.

The BOM will supervise office staff, collaborate with the Administrator, and coordinate with the Central Billing Office to ensure accurate census and billing timelines. Prior SNF experience is preferred and PCC/RFMS familiarity is valued.

Qualifications

• High School Diploma and at least one year of experience in a Skilled Nursing Facility business office with billing, collections and resident trust accounting.
• Prior supervisory experience in a business office is preferred.
• Experience with PCC and RFMS is a plus.

Responsibilities

• Supervises the Business Office staff, including the receptionist and assistant BOM.
• Collaborates with the Administrator, Central Billing Office, and Regional Directors.
• Oversees resident trust accounting and security of patient funds.
• Manages all patient accounts receivable across Medicare, Medicaid, private pay and other payers.
• Ensures timely billing, collections and month-end close per policy.
• Responds to audits and coordinates documentation with Central Billing Office.

Skills

Billing & collections

Resident trust accounting

Staff supervision

Interdepartmental coordination

Audits & compliance

Education

High School Diploma

Tools

PCC Billing System

RFMS

Excel

PowerPoint

Word

Job description

Facility: MediLodge of Campus Area We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you’ve made a meaningful impact in the lives of our residents will be your greatest reward.

Why MediLodge?

• Michigan’s Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
• Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
• Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
• Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.

Key Benefit Package Options?

• Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
• Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
• Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
• Pet Insurance: Three options available
• Education Assistance: Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options
• Unlimited Referral Bonuses.

Start a rewarding and stable career with MediLodge today!

Summary

The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.

Qualifications

Education/Experience:

• High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
• Prior supervisor experience in a business office setting preferred.

Job Functions

• Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office.
• This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations.
• Responsible for the supervision, hiring and training of the business office staff.
• Responsible for all aspects of the resident trust accounting system, including security of patient funds.
• Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary.
• Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections.
• Responsible for ensuring collections of balances due from residents while in the facility.
• Manages the Medicaid pending application and conversion process to ensure timely resolution.
• Responsible for month-end closing of billing system in accordance with company policy and timelines.
• Ensures patient bills and collection letters are processed accurately and timely.
• Communicates with Central Billing Office with additional billing information to clear claim edits and rejections.
• Coordinate responses to various audit requests.
• All other duties as assigned.

Knowledge/Skills/Abilities

• Point Click Care (PCC) billing system experience preferred.
• National Data Care Resident Funds Management System (RFMS) experience preferred.
• Experience using Excel, Power point, and Word.
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.