Business Office Manager

Chicago Behavioral Hospital; Des Plaines (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus eligible

401(k) + matching

Health Insurance

Paid time off

Paid holidays

Free parking

Life insurance

Long term disability

Vision insurance

Dental insurance

Job summary

Chicago Behavioral Hospital in Des Plaines, Illinois, is seeking a Business Office Manager to oversee third-party payer receivables, supervise billers and staff, and act as liaison with payers on-site. The role includes month-end close support and reporting.

The ideal candidate has at least 2 years of healthcare collections experience, strong MS Excel skills, and excellent communication. Compensation ranges from $65,000 to $75,000 annually with bonus eligibility.

Qualifications

• Knowledge of hospital billing and collection workflows, including third-party payer follow-up.
• Knowledge of general ledger accounts and adjustment processes.
• Knowledge of report preparation, logs, and reconciliation for month-end close.
• Knowledge of computer systems and software applications, including basic MS Excel.
• Skill in organizing, supervising, and prioritizing workloads to meet strict deadlines.
• Skill in reviewing staff work and recommending performance improvements.
• Ability to communicate effectively with patients, staff, leadership, and third-party payers.
• Ability to demonstrate tact, professionalism, resourcefulness, patience, and dedication.
• Ability to accept direction and adhere to facility, departmental, and corporate policies and procedures.
• Ability to maintain confidentiality of employee and patient information.
• Ability to adapt communication and service delivery to various patient age groups (adult and geriatric).
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to meet reporting and month-end close timelines.
• Ability to react calmly and effectively when resolving issues or addressing urgent situations.

Responsibilities

• Overseeing timely follow-up and collection of third-party payer receivables to ensure maximum reimbursement and minimal aging of accounts.
• Supervises billers, collectors, and financial counselors; serves as the primary liaison between the facility and third-party payers.
• Supports month-end close processes.
• Reviewing and troubleshooting accounts.
• Processing and submitting weekly and monthly reports.
• Preparing required logs, training and supporting staff.
• Ensuring adherence to departmental, facility, and corporate policies.

Skills

Hospital billing

Payer follow-up

Team supervision

Month-end close

MS Excel

Communication skills

Confidentiality

Time management

Adaptability

Staff training

Education

High school diploma or equivalent

Tools

MS Excel

Job description

JOIN OUR TEAM AS A BUSINESS OFFICE MANAGER!On site and bonus eligible!Your Work Matters How will you make a difference?The Business Office Manager function is responsible for overseeing timely follow-up and collection of third-party payer receivables to ensure maximum reimbursement and minimal aging of accounts. This role supervises billers, collectors, and financial counselors; serves as the primary liaison between the facility and third-party payers; and supports month-end close processes. Responsibilities include reviewing and troubleshooting accounts, processing and submitting weekly and monthly reports, preparing required logs, training and supporting staff, and ensuring adherence to departmental, facility, and corporate policies. Working knowledge of hospital billing, insurance regulations, and revenue cycle operations is required.Job Related SkillsKnowledge of hospital billing and collection workflows, including third-party payer follow-up.Knowledge of general ledger accounts and adjustment processes.Knowledge of report preparation, logs, and reconciliation for month-end close.Knowledge of computer systems and software applications, including basic MS Excel.Skill in organizing, supervising, and prioritizing workloads to meet strict deadlines.Skill in reviewing staff work and recommending performance improvements.Ability to communicate effectively with patients, staff, leadership, and third-party payers.Ability to demonstrate tact, professionalism, resourcefulness, patience, and dedication.Ability to accept direction and adhere to facility, departmental, and corporate policies and procedures.Ability to maintain confidentiality of employee and patient information.Ability to adapt communication and service delivery to various patient age groups (adult and geriatric).Ability to work effectively in a fast-paced, deadline-driven environment.Ability to meet reporting and month-end close timelines.Ability to react calmly and effectively when resolving issues or addressing urgent situations.Your Experience Matters What we’re looking for:Education & Licensure: High school graduate or equivalent preferred.Experience: A minimum of two (2) years of collection experience in a healthcare setting is required or any combination of education, training, or experience in a business office environment. Hospital experience highly preferred. Working knowledge and understanding of insurance rules and regulations is needed.Basic familiarity with MS Excel.Additional Requirements: Excellent communication skills and a professional demeanor is needed.Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast-paced environment. May be required to work occasional overtime and flexible hours. Weekend/holiday work will be required if the first day of the month falls on a Saturday or Sunday.Your Care Matters What we provide for our team:Monthly bonus eligible401(k) + matchingHealth Insurance100% company-paid life insurance coverage up to 2x your annual salaryVision insuranceDental insurance100% company-paid long term disability insurancePaid time offPaid holidaysCafeteria on site + discounted mealsEmployee engagement eventsEmployee assistance programEmployee recognition programFree parkingWhat sets us apart:Career & training development opportunitiesDynamic and inclusive work environmentEngaged management team dedicated to your successA guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirationsDisclaimer: Benefits are subject to change at the discretion of Chicago Behavioral Hospital.Compensation:This is a full-time role and the expected compensation range for this role is $65,000.00 - $75,000.00 per year, plus bonus eligible. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Business Office Manager!Get to know us Outstanding Care, Compassionate People, Unparalleled ServiceDiscover a fulfilling career at Chicago Behavioral Hospital (CBH)!Welcome to the heart of mental health treatment innovation in Des Plaines, Illinois! CBH, a cutting-edge 150-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety.At CBH, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.Join us in providing exceptional care and contributing to the well-being of individuals and families in need and be a part of the transformative healthcare experience at Chicago Behavioral Hospital.To learn more about CBH, visit us at: https://www.chicagobehavioralhospital.com/TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.Individuals Maintaining Positive Attitude and Commitment To Service____________________________________________________________At Chicago Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.