Business Office Manager

Chardon Healthcare Center; Chardon (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

PTO

Medical, dental, and vision coverage

401(k) with employer match

Flexible Spending Accounts

Job summary

Chardon Healthcare Center seeks a Business Office Manager to lead the business office for a Long Term Care facility in Chardon, OH. The BOM will supervise the Assistant BOM and coordinate billing, census validation, and Medicaid activities.

We require 3–5 years of LTC business office experience, a degree in Business Administration or related field, and strong Microsoft Office skills. The role emphasizes accuracy, compliance, and effective communication with residents and families.

Qualifications

• Must have 3–5 years of experience in the business office of a Long Term Care facility.
• College degree in Business Administration, Accounting/Finance, or related field.
• Supervisory experience and management training.
• Thorough understanding of Medicare, Medicaid, Private Insurance and Managed Care costing.
• Ability to manage accounts receivable/collections, resident funds, accounts payable, and general ledger.

Responsibilities

• Manage daily BOM operations and supervise the Assistant BOM.
• Oversee census validation and ensure billing accuracy.
• Coordinate Medicaid pending/collection activities with staff.
• Supervise business office staff and provide training.
• Discuss financial obligations with residents and families at admissions and discharges.
• Ensure timely and accurate billing, collections, and policy compliance.

Skills

LTC business office experience

Supervisory experience

Medicare/Medicaid knowledge

Management of information systems

MS Office (Excel/Word)

Independent decision making

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Job Address

620 Water Street Chardon, OH 44024 Chardon Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

Purpose/Belief Statement

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies.

Qualifications Knowledge/Skills & Abilities

Must have 3 - 5 years’ experience in the business office of a Long Term Care facility

College degree in Business Administration, Accounting/Finance, or related field

Prior supervisory experience and management training.

Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.

Must have the ability to make independent decisions when circumstances warrant such action.

Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.

Must be willing to seek out new methods and principles.

Must be computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word.

Job Duties & Responsibilities

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis
• Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions
• Complete insurance forms per request
• Attend Utilization Review (UR) and/or PPS meeting as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
• Complete and coordinate tasks necessary for timely and accurate billing and collection.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

Benefits

• As a CommuniCare employee you will enjoy competitive wages and PTO plans.
• We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers.
• We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities.

We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions.

Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time.

CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania).

As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust.

Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities.

Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.