Business Office Manager

CommuniCare Health; Chardon (OH); On-site; USD 62,000 - 88,000; Full time

Benefits offered by this job

PTO and competitive wages

Medical, dental, and vision coverage

401(k) with employer match

Job summary

CommuniCare Health Services’ Chardon Healthcare Center seeks a Business Office Manager to oversee the facility’s business office operations and supervise the Assistant BOM. The role emphasizes accuracy in billing, admissions processing, and compliance with regulatory requirements.

Candidates should have 3-5 years of LTC business office experience, a degree in business or accounting, and strong Medicare/Medicaid knowledge, with proven supervisory skills and MS Office proficiency.

Qualifications

• 3-5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or related field
• Prior supervisory experience and management training
• Thorough understanding of Medicare, Medicaid, Private Insurance, and cost analysis

Responsibilities

• Complete weekly BOM Admission Checklist and present at stand-up
• Verify census accuracy and tie out nightly data
• Lead Medicaid pending/collection meetings with facility staff
• Supervise and evaluate business office staff
• Meet with residents or responsible parties about financial obligations
• Coordinate timely and accurate billing and collection processes
• Maintain policies and procedures in line with CHS standards
• Attend required training and uphold quality of care standards

Skills

Billing & Collections

Supervisory experience

Medicare knowledge

Microsoft Office

Education

Business/Accounting degree

Tools

Excel

Word

ERP/Accounting software

Job description

Job Address: 620 Water Street Chardon, OH 44024 Chardon Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

• Must have 3 - 5 years’ experience in the business office of a Long Term Care facility College degree in Business Administration, Accounting/Finance, or related field Prior supervisory experience and management training.
• Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.
• Must have the ability to make independent decisions when circumstances warrant such action.
• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
• Must be willing to seek out new methods and principles.
• Must be computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word.

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis
• Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions
• Complete insurance forms per request
• Attend Utilization Review (UR) and/or PPS meeting as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
• Complete and coordinate tasks necessary for timely and accurate billing and collection.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

Benefits

• As a CommuniCare employee you will enjoy competitive wages and PTO plans.
• We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers.
• We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.