Business Office Manager

CommuniCare Health; Terre Haute (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Southwood Healthcare Center, a member of the CommuniCare Family of Companies, seeks a Business Office Manager to lead the facility's finance and billing team. The BOM will supervise the Assistant BOM, ensure accurate census and admission processing, and maintain compliance with Medicare/Medicaid policies while coordinating with executives and external parties.

The role emphasizes accuracy in billing, collections, and policy adherence, with oversight of staff and collaboration with the Executive

Qualifications

• 3–5 years’ experience in the business office of a Long Term Care facility.
• College degree in Business Administration, Accounting/Finance, or related field.
• Prior supervisory experience and management training.
• Thorough understanding of Medicare, Medicaid, and managed care costing and analysis.
• Ability to use a computer and MS Office including Excel and Word.

Responsibilities

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions.
• Verify and tie out the midnight census for validity and accuracy on a daily basis.
• Complete admission procedures in absence of Admissions Coordinator.
• Conduct weekly Medicaid pending/collection blitz meetings with facility staff.
• Complete root cause analysis on accounts that contribute to bad debt and advise Executive Director regarding proposed solutions.
• Attend Utilization Review (UR) and PPS meetings as necessary.
• Supervise, organize, evaluate, and monitor all business office staff.
• Maintain and work within established departmental policies and procedures and ensure timely billing and collections.

Skills

Business office management

Supervisory experience

Medicare/Medicaid knowledge

Microsoft Office

Education

Bachelor's degree in Business Administration/Accounting/Finance

Tools

Microsoft Office

Accounting software

Job description

Job Address: 2222 Margaret Avenue Terre Haute, IN 47802 Southwood Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT: The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies. The position must function as both a team member and leader to ensure that work is accomplished and quality service is delivered while supporting team members and leading the way in celebrating team successes. With a focus on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

JOB DUTIES & RESPONSIBILITIES

Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions Verify and tie out the midnight census testing for validity and accuracy on a daily basis Reference Policy Midnight Census Complete admission procedures in absence of Admissions Coordinator Conduct weekly Medicaid pending/collection blitz meeting with facility staff Reference Policies Collection Blitz and Medicaid Pending Log and Meetings Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions Complete insurance forms per request Attend Utilization Review (UR) and/or PPS meeting as necessary Supervise, organize, evaluate, and monitor all business office support staff Meet with resident/responsible parties upon admission and discharge to discuss financial obligations Complete and coordinate tasks necessary for timely and accurate billing and collection. Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care. Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

Must have 3 - 5 years’ experience in the business office of a Long Term Care facility College degree in Business Administration, Accounting/Finance, or related field Prior supervisory experience and management training. Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems. Must have the ability to make independent decisions when circumstances warrant such action. Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public. Must be willing to seek out new methods and principles. Must be able to use a computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word.

Benefits

Benefits As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 130 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 16,000 employees across several states. As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and is a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

About Us

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.