Business Office Manager, BOM

CommuniCare Health; Lewisburg (WV); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages and PTO

Medical, dental, and vision coverage

401(k) with employer match

Flexible Spending Accounts

Job summary

CommuniCare Health is seeking a Business Office Manager for Seneca Trail Healthcare Center in Lewisburg, WV to oversee the center’s business office operations and supervise the Assistant BOM.

You will ensure accurate billing, Medicaid/Medicare processing, financial compliance, and staff supervision while collaborating with executives and external partners to deliver high-quality, resident-focused care.

Qualifications

• 3–5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or related field
• Supervisory experience and management training

Responsibilities

• Complete weekly BOM Admission Checklist and present weekly at stand up
• Verify and tie out midnight census testing for validity and accuracy daily
• Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meetings
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Perform root cause analysis on accounts causing bad debt and advise ED with solutions
• Complete insurance forms per request
• Attend UR or PPS meetings as necessary
• Supervise and evaluate all business office staff
• Meet residents/parties on admission/discharge to discuss financial obligations
• Coordinate tasks for timely billing and collection
• Attend training and orientation programs to maintain quality of care
• Maintain policies and quality standards

Skills

Experience in LTC business office

Supervisory experience

Medicare/Medicaid knowledge

Costing and revenue analysis

Microsoft Office (Excel/Word)

Education

Bachelor's degree in Business Administration/Accounting or related field

Tools

Excel

Word

Microsoft Office

Job description

Job Address: 1115 Maplewood Avenue Lewisburg, WV 24901 Seneca Trail Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT:

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies. The position must function as both a team member and leader to ensure that work is accomplished and quality service is delivered while supporting team members and leading the way in celebrating team successes. With a focus on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions.
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis.
• Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions
• Complete insurance forms per request
• Attend Utilization Review (UR) and/or PPS meeting as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
• Complete and coordinate tasks necessary for timely and accurate billing and collection.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

• Must have 3 - 5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or related field
• Prior supervisory experience and management training.
• Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.
• Must have the ability to make independent decisions when circumstances warrant such action.
• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
• Must be willing to seek out new methods and principles.
• Must be able to use a computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word.

Benefits

• As a CommuniCare employee you will enjoy competitive wages and PTO plans.
• We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers.
• We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

Since 1984, CommuniCare Family of Companies has delivered exceptional, person‑centered post‑acute care. A national leader operating more than 105 skilled nursing and long‑term care facilities, CommuniCare serves nearly 13,000 residents with integrated services spanning the full continuum of care. Guided by our mission, Serve with Pride, we support communities across Ohio, Indiana, Virginia, and West Virginia. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.