Business Office Manager

CommuniCare Health Services; Chardon (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Paid time off (PTO) plans

Medical, dental, and vision coverage

401(k) with employer match

Flexible Spending Accounts

Job summary

CommuniCare Health Services is seeking a Business Office Manager for the Chardon, OH location. This role leads the business office, oversees the Assistant BOM, and ensures accurate billing, collections, and financial operations in a long-term care setting.

You will manage accounts receivable, payroll, and MIS systems while maintaining compliance with Medicare/Medicaid requirements and center policies. Strong leadership and MS Office proficiency are essential.

Qualifications

• 3–5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or related field
• Prior supervisory experience and management training
• Thorough understanding of Medicare, Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, AR/collections, resident funds, AP, GL, and MIS
• Ability to make independent decisions when warranted
• Ability to deal tactfully with residents, families, staff, and the public
• Willingness to adopt new methods and principles
• Computer literate with MS Office including Excel and Word

Responsibilities

• Complete weekly BOM Admission Checklist and present weekly at stand up meetings
• Verify census data accuracy daily
• Complete admission procedures in absence of Admissions Coordinator
• Lead weekly Medicaid pending/collection meetings
• Perform root cause analysis on accounts and advise on solutions
• Complete insurance forms per request
• Attend UR/PPS meetings as necessary
• Supervise and evaluate business office staff
• Discuss financial obligations with residents/families at admission/discharge
• Coordinate timely billing and collections
• Participate in training and quality improvement efforts
• Maintain compliance with departmental and center policies

Skills

Long Term Care business office

Supervisory experience

Medicare knowledge

Medicaid knowledge

Private Insurance & Managed Care

Accounts receivable/collections

Accounts payable

General ledger

Management information systems

Education

Bachelor's degree in Business Administration / Accounting / Finance

Tools

Excel

Word

Microsoft Office

Job description

Job Address:

620 Water StreetChardon, OH 44024

Chardon Healthcare Center , a member of the CommuniCare Family of Companies , is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT:

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

• Must have 3 - 5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or related field
• Prior supervisory experience and management training.
• Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.
• Must have the ability to make independent decisions when circumstances warrant such action.
• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
• Must be willing to seek out new methods and principles.
• Must be computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word.

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis
• Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions
• Complete insurance forms per request
• Attend Utilization Review (UR) and/or PPS meeting as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
• Complete and coordinate tasks necessary for timely and accurate billing and collection.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

Benefits

As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, “to reach out with our hearts and touch the hearts of others.” Through this effort we create “Caring Communities” where staff, residents, clients, and family members care for and about one another.