Business Office Manager

Harboroaks; Chandler (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic operations manager to oversee daily functions across inpatient and outpatient services. This role involves integrating financial services to ensure optimal cash flow and patient satisfaction. You will lead a team, manage relationships with insurance carriers, and ensure compliance with third-party guidelines. If you have a strong background in revenue cycle management and a passion for improving operational efficiency, this is a fantastic opportunity to make a significant impact in a vital healthcare environment.

Qualifications

• 2+ years of job-related experience, preferably in behavioral health.
• 1+ years of supervisory experience required.

Responsibilities

• Monitor key metrics related to cash collections and report to CFO.
• Manage staff hiring, training, and performance for effective operations.

Skills

Revenue Cycle Management

Staff Management

Communication Skills

Problem-Solving

Education

High School Diploma

Some College Coursework

Job description

Overview

PURPOSE STATEMENT: Manage the daily operations of inpatient, outpatient and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

1. Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
2. Establish and maintain controls for all cash collected and posted in patient accounting system.
3. Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
4. Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
5. Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
6. Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
7. Lead and provide operational directives for all business office activities related to the claims management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
8. Define and provide the necessary support and leadership to achieve departmental goals and objectives.
9. Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary.
10. Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
11. May include managing and directing subordinate staff to identify goals and objectives.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

1. High School diploma or equivalent required.
2. Some college course work preferred.
3. Two or more years’ job-related experience required. Preferably in behavioral health.
4. One or more years’ supervisory experience required.
5. Strong revenue cycle technical skills required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

1. Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.