Business Office Insurance Clerk

Franklin General Hospital; Hampton (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

IPERS

Health, Dental, and Vision Insurance

Free Term Life Insurance

Free Long-Term Disability

Generous Paid Time Off

FREE single membership to Franklin/Wel

Competitive wages!

Job summary

Franklin General Hospital is seeking a detail-oriented Insurance Clerk to join our Business Office. This full-time role (36 hours/week) offers a stable schedule with days and holidays off while handling billing and insurance claim investigations.

The Insurance Clerk will pursue unpaid claims, communicate with insurers, maintain records, and support a collaborative team dedicated to accurate billing and patient service in our rural health setting.

Qualifications

• Strong computer skills required
• Excellent attention to detail and accuracy
• Professional telephone and communication skills
• Ability to work independently and as part of a team
• Strong organizational and problem-solving abilities
• Healthcare or insurance billing experience preferred
• Positive attitude and willingness to learn

Responsibilities

• Pursue and follow up on unpaid insurance claims
• Communicate with insurance companies regarding claim status and reimbursements
• Review accounts for accuracy and identify billing issues
• Maintain accurate records and documentation
• Utilize computer systems and software to manage claim activity
• Collecting insurance payments from patients
• Provide professional telephone communication with insurance representatives and patients as needed
• Assist with a variety of Business Office functions and special projects
• Support team goals and departmental operations

Skills

Computer skills

Attention to detail

Phone communication

Team player

Organizational skills

Billing experience

Positive attitude

Job description

Business Office Insurance Clerk

Position: Insurance Clerk
Employment Type: Full-Time (36 hours per week)
Location: Franklin General Hospital

About Us

At Franklin General Hospital, we are committed to providing high-quality, compassionate care to every patient, resident, and family we serve. As a trusted rural healthcare organization, our team is dedicated to creating a positive, patient-centered experience through respect, teamwork, and excellence in care.

We believe in making a meaningful difference in the lives of those we serve while investing in our employees through professional growth, career development, and a supportive work environment. Together, we strive to deliver exceptional care and strengthen the health and wellbeing of our communities.

Position Summary

Franklin General Hospital Business Office has a rare opportunity available! We are seeking a detail-oriented Insurance Clerk to join our team. This full-time position offers the opportunity to work in a friendly, upbeat office environment while enjoying a schedule that keeps your evenings, weekends, and holidays free.

The Insurance Clerk is responsible for pursuing the billing and investigation of insurance claims, assisting with insurance-related processes, and supporting the overall success of the Business Office. This role is ideal for an individual who enjoys problem-solving, working with computers, working independently and also collaboratively with the Business Office team and providing professional customer service.

Key Responsibilities

• Pursue and follow up on unpaid insurance claims
• Communicate with insurance companies regarding claim status and reimbursements
• Review accounts for accuracy and identify billing issues
• Maintain accurate records and documentation
• Utilize computer systems and software to manage claim activity
• Collecting insurance payments from patients
• Provide professional telephone communication with insurance representatives and patients as needed
• Assist with a variety of Business Office functions and special projects
• Support team goals and departmental operations

Qualifications

• Strong computer skills required
• Excellent attention to detail and accuracy
• Professional telephone and communication skills
• Ability to work independently and as part of a team
• Strong organizational and problem-solving abilities
• Healthcare or insurance billing experience preferred
• Positive attitude and willingness to learn

Why Join Us

• Friendly and supportive team environment
• Opportunity to learn and grow within the healthcare revenue cycle
• Meaningful work supporting patient care and hospital operations
• Professional development opportunities
• Comprehensive benefits package available for eligible employees

Schedule

• Full-Time: 36 hours per week
• Four 9 hour days. Ask about the hours worked. We can adjust slightly to accomodate your life w kids, etc.
• Daytime hours
• No evenings
• No weekends
• No holidays

Benefits We Offer:

• IPERS (Iowa Public Employer Retirement System)
• Health, Dental, and Vision Insurance
• Free Term Life Insurance & Free Long-Term Disability
• Generous Paid Time Off (sick, vacation, holiday)
• FREE single membership to the Franklin Wellness Center
• Competitive wages!