Business Office Clerk

Jimmy Jazz; Cherokee (IA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement program

Tuition assistance

Funeral leave

Jury duty

Flex spending

EAP

Wellness program

Job summary

Cherokee Regional Medical Center is seeking a Business Office Clerk to submit and manage insurance claims, follow up on payments, and assist patients with account questions. The role requires attention to detail and ability to work with various billing processes to ensure timely reimbursements.

Responsibilities include correcting claim errors, following up on unpaid or denied claims, and supporting central registration as needed. Strong organizational and communication skills are essential.

Qualifications

• Preferred: Medical training/education in coding, billing or front office processes.

Responsibilities

• Submits accurate insurance claims and follows up on unpaid claims to secure payment.
• Answer patient questions regarding insurance coverage and payments.
• Follow up on claim denials to meet filing appeal timelines.
• Assist in Central Registration as needed.
• Identify errors in claims and initiate corrections.
• Evaluate unpaid claims and follow up on outstanding items.
• Resolves accounts out of balance.
• Assist patients with questions on their accounts.
• Research accounts before refunds to insurance or patients.
• Meet timely filing guidelines with insurances and appeals timelines.
• Identify recurring registration, coding or billing issues to improve processes.

Skills

Typing/Data entry

Communication

Mathematics

Learn software

Teamwork

Time management

Patient interaction

Education

Medical billing/coding/front office training

Tools

Office software basics

Office machines (adding machine, calculator)

Job description

• Employee Type Full Time

Description

BUSINESS OFFICE CLERK

SCHEDULE: Monday - Friday 8am to 4:30pm, No holidays, or weekends.

POSITION SUMMARY:

Submits accurate insurance claims and performs timely follow up on unpaid claims to secure prompt and accurate payment for Cherokee Regional Medical Center. Answer patient questions regarding their insurance coverage and payment when needed. Prompt follow up on any claim denials to assure meeting timelines for filing appeals for payment. Assist in Central Registration as needed.

ESSENTIAL FUNCTIONS:

• Identifies insurance claims with errors and initiates correction of the errors
• Evaluates unpaid insurance claims and initiates follow up of those outstanding claims
• Resolves accounts out of balance
• Assists patients with questions on their accounts
• Research accounts thoroughly before refunding payments to insurance or patients
• Organizes work so as to meet timely filing guidelines with insurances and insurance appeal timelines
• Assists in identifying registration, coding or billing issues that occur repeatedly to help improve processes and payment timelines

Requirements

Education

• Preferred: Medical training/education in coding, billing or front office processes.

License/Registration/Certification

• None Required

Experience

• Required: Clerical experience
• Preferred: Previous experience in medical billing, coding or front office

Knowledge/Skills/Abilities

• Knowledge of or the ability to learn healthcare policies and procedures
• Skill in typing and data entry with minimal errors
• Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Skill in talking to others to convey information effectively
• Skill in using mathematics to solve problems
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build strategic relations with colleagues and coworkers
• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Ability to operate office machines including adding machines, calculator and personal computer with a general understanding of application software and an understanding of the Internet.
• Ability to learn office and organization‑specific software
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to recognize, analyze and solve a variety of problems
• Ability to take initiative to plan and complete assigned work with a high level of accuracy
• Ability to set priorities and complete assignments on time
• Ability to work effectively and patiently with patients

Competitive wage and benefits offered include: paid time off, health, dental and vision insurance, life insurance, short term and long term disability, retirement program, tuition assistance, funeral leave, jury duty, flex spending, EAP, health and wellness program.