Business Office Coordinator / Collector / Biller

Harboroaks; El Paso (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Harboroaks in El Paso, Texas, is seeking a skilled individual responsible for insurance verification, billing, and collections. The role demands a high school diploma and extensive experience in commercial insurance and Medicare/Medicaid.

The ideal candidate will audit admission packets, counsel patients on financial obligations, and manage documentation efficiently. This position is essential for ensuring timely financial processes and helping patients understand their benefits.

Qualifications

• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Verify insurance benefits along with patient demographic information.
• Counsel patients on financial obligations and collect payments.
• Complete financial disclosure for patients requesting assistance.

Skills

Insurance verification

Financial counseling

Data interpretation

Education

High school diploma or equivalent

Job description

Overview

PURPOSE STATEMENT:

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable

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