Business Office Coordinator ASC

Trinity Health; Coral Hills (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Trinity Health seeks an experienced administrative leader to oversee department-based workflows within the Ambulatory Service Center. You will coordinate administrative functions, scheduling, and revenue cycle activities while ensuring patient and client experience quality.

The role requires prior experience in a medical business office setting, strong organizational skills, and adherence to Trinity Health policies and compliance standards.

Qualifications

• High School diploma or GED equivalent.
• Two (2) years' of medical business office or ambulatory healthcare business office setting and/or relevant experience.
• One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital.

Responsibilities

• Provides administrative & supportive services, coordinating department processes and ensuring workflow efficiency.
• Oversees staff scheduling, workload distribution, and coordination with management to meet service needs.
• Ensures documentation supports business office functions, including insurance verifications and patient/client records; maintains confidentiality and compliance.

Education

High School diploma or GED equivalent

Two years medical business office/ambulatory healthcare setting

One year direct oversight of staff in medical setting

Job description

Employment Type:

Full time Shift:

Day Shift

Description:

Purpose:

Serves as a point of contact & provides department-based oversight & support of the business office (e.g., revenue cycle, reception / registration, registrar, scheduling, client experience) workflow & functions in the coordination of processes & programs that support the Ambulatory Service Center (ASC) - "Center" in accordance with level of experience, education, assignment & standards.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies). Plans & organizes workflow & prioritization of customer needs. Provides daily operations & the oversight of staff. Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective; Implements departmental & Center plans & priorities; Responds promptly & directly to meet or exceed customers' needs.

Process Focus:

Utilizes multiple system applications for data collection and management. Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Follows standards of performance & work processes in designated areas; Aligns staffing & resources to operational needs; collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.

Retains accountability for administrative functions (e.g., time, payroll, expense):

Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards; Develops / recommends / implements workflow improvements & policy / procedure / process development.

Communication:

Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment:

Performs work in an environmentally safe, professional manner; self-monitors & initiates corrections and/or seeks guidance when needed; Demonstrates flexibility & self-direction by responding as a team player; Helps to create a positive work environment that promotes productivity; Accountable for continuous self-development & supporting the growth of others; Embraces new ideas & cultural differences.

Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership in the selection, orientation & performance feedback of the team. Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met. Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed.

Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing); Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership; Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns. May serve a resource (lead), role model & / or mentor.

Minimum Qualifications

High School diploma or GED equivalent; Two (2) years'of medical business office or ambulatory healthcare business office setting and / or relevant experience; One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital.

Additional Qualifications (nice to have)

Associate degree in business management with a concentration in accountin